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Alpay3599
·Hello guys.
Wanted to tell you about an experience I had with Omega:
Omega Speedmaster 38 Co-Axial Reference: 324.30.38.50.06.001
Retail 4800$
I bought this watch from a grey market dealer with 5 years of international Omega warranty for 3500$.
Early november I received the watch. I noticed that the Large Second Hand wasnt smooth at all, so I sent it back to the grey market dealer, and he sent it back to Omega. I live in a remote place, so I dont have any Omega Boutiques near me. But I do live in Switzerland. I especially wanted a summary of what has been done to my watch at the repair shop.
A month lather, early December, I got the watch back. Without the summary tho, I said to myself thats not too big of an issue. After I wore the watch on my arm I noticed something: The same problem was still there and I had many more problems now, not centered Date wheel, semi-Loose minute and hour markers, the chronograph sometimes just didnt want to work when I pressed the button. Did they even check my watch??
I wanted to send it to the Omega Boutique myself, because it takes a little longer if I send it back to the grey market dealer. I wrote an Email to that specific Boutique, asking what I have to send it in with, because its my first luxury watch and I dont know anything about that, and it doesnt say anything on the Omega page. I also asked if it could possible to open the case of my grandpas old Omega watch, to see if its genuine, just opening it.
After 2 weeks with no answer I decided to just visit that Boutique.
When I was there the Manager of that boutique was already pissed off with an elderly man, who didnt understand his name properly and asked twice. The manager answered aggressively with his name. The old man bought an Omega bracelet, and asked for his name, in case problems happen with it.
After that he came to me, I explained that after the first warranty case, the watch came back with more problems. He asked how much I paid for the watch and from where I bought it. When he heard that I paid 1300$ less than retail he got reaaaaalyyy salty. He laughed and said "Not gonna say anything more".
I asked him if he received my E-Mails, he said he saw them but ignored them because they werent so "important". Cmon really you dont say that to a customer.
He said logically I have to send in the warranty and Service card together with the watch, very obvious he said. How should I know? Its my first luxury watch. Also he said that I have to send my grandfathers Omega to the Omega Repairshop to get a totalrevision, that was the only way, everyone knows that he said. Thats why I specifically asked if he could just open it up there, I mean its from 1970, Im not gonna spend money on it.
I dealt with everything and asked him if I could get a summary of what got repaired in my watch this time, of course he said. And after begging him to send the watch back home after repair he finally gave in and wanted 20 bucks.
After 1 month, I called there to see what is happening with my watch. The woman on the phone really didnt wanna speak to me, called it a "special case" and when I said I want a summary with the watch she said "Of course we know", and pretty much hung up on me.
2 Weeks after that call I got the watch back, with no summary, everything is fine but the chronograph start stop didnt work the first day for like 4 times.
Well I dont know what to do now, I googled and read some critic about the customer service of omega and I can only agree.
I told myself I wouldnt buy an Omega again and bought a Rolex Datejust. Is it even worth complaining to the Omega headquarters?
Sorry for my bad english.
Wanted to tell you about an experience I had with Omega:
Omega Speedmaster 38 Co-Axial Reference: 324.30.38.50.06.001
Retail 4800$
I bought this watch from a grey market dealer with 5 years of international Omega warranty for 3500$.
Early november I received the watch. I noticed that the Large Second Hand wasnt smooth at all, so I sent it back to the grey market dealer, and he sent it back to Omega. I live in a remote place, so I dont have any Omega Boutiques near me. But I do live in Switzerland. I especially wanted a summary of what has been done to my watch at the repair shop.
A month lather, early December, I got the watch back. Without the summary tho, I said to myself thats not too big of an issue. After I wore the watch on my arm I noticed something: The same problem was still there and I had many more problems now, not centered Date wheel, semi-Loose minute and hour markers, the chronograph sometimes just didnt want to work when I pressed the button. Did they even check my watch??
I wanted to send it to the Omega Boutique myself, because it takes a little longer if I send it back to the grey market dealer. I wrote an Email to that specific Boutique, asking what I have to send it in with, because its my first luxury watch and I dont know anything about that, and it doesnt say anything on the Omega page. I also asked if it could possible to open the case of my grandpas old Omega watch, to see if its genuine, just opening it.
After 2 weeks with no answer I decided to just visit that Boutique.
When I was there the Manager of that boutique was already pissed off with an elderly man, who didnt understand his name properly and asked twice. The manager answered aggressively with his name. The old man bought an Omega bracelet, and asked for his name, in case problems happen with it.
After that he came to me, I explained that after the first warranty case, the watch came back with more problems. He asked how much I paid for the watch and from where I bought it. When he heard that I paid 1300$ less than retail he got reaaaaalyyy salty. He laughed and said "Not gonna say anything more".
I asked him if he received my E-Mails, he said he saw them but ignored them because they werent so "important". Cmon really you dont say that to a customer.
He said logically I have to send in the warranty and Service card together with the watch, very obvious he said. How should I know? Its my first luxury watch. Also he said that I have to send my grandfathers Omega to the Omega Repairshop to get a totalrevision, that was the only way, everyone knows that he said. Thats why I specifically asked if he could just open it up there, I mean its from 1970, Im not gonna spend money on it.
I dealt with everything and asked him if I could get a summary of what got repaired in my watch this time, of course he said. And after begging him to send the watch back home after repair he finally gave in and wanted 20 bucks.
After 1 month, I called there to see what is happening with my watch. The woman on the phone really didnt wanna speak to me, called it a "special case" and when I said I want a summary with the watch she said "Of course we know", and pretty much hung up on me.
2 Weeks after that call I got the watch back, with no summary, everything is fine but the chronograph start stop didnt work the first day for like 4 times.
Well I dont know what to do now, I googled and read some critic about the customer service of omega and I can only agree.
I told myself I wouldnt buy an Omega again and bought a Rolex Datejust. Is it even worth complaining to the Omega headquarters?
Sorry for my bad english.
