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Current service turnaround time?

Annapolis
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502 to right 502 to right
When the watch gets shipped to the AD/OB you are at the mercy of the AD/OB to call you when it comes in. While I've always had watches shipped to my house, I've put in orders with my OB for bracelets, links, straps, etc. It's 50/50 whether they call me when the item comes in. At least half the time I have to call them and ask if the item has come in. And they say, "Oh yeah, it came in last Wednesday. Sorry we didn't call you." 馃が
Yeah I鈥檝e had that issue as well.

Tradeoffs. But I鈥檒l take the delinquent AD over the potentially misplaced package or the $10k watch sitting for an extra week in the back of a truck or something.
 
EuroDriver
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I have yet to send a watch directly to SGUS but with any expensive shipment (especially watches), I always make "hold for pickup" arrangements to pick it up at the carrier facility at my convenience.

It works very well, especially with UPS who normally state my package will be delivered between 5-9pm but if they hold it for pickup, it's usually ready to be picked up that day by mid morning. My preferred carrier is FedEx.
 
02zx9r
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When I bought my Planet Ocean last month, salesman said could be around 6 months
 
EuroDriver
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Got the "call" (email) yesterday that my AT is ready for pickup. Dropped off at OB on January 23, ready for pickup April 30 so 14 weeks turnaround time. Looking forward to picking it up today.
 
97TJ
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Unfortunately, I slipped in the rain and cracked my Hesalite and dinged my tachymetre, it took almost three months to get a new crystal from Omega. Good as new now.
Before
IMG-2676.webp

After
Speedy.webp
 
SgtHooch504
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Wow. Reading these posts to get an idea on how long it will take to repair my 1863 Speedy. I took it to my OB where I bought it and "John" the salesrep said it would take "months". I was a little surprised as I thought it could be repaired in-house. I lost the crown pusher at the 4:00 position. But no, it needed to be sent to a Repair Center. That's why it would take months. I asked "2 months or longer than 6 months." He said more like 2 or 3. Fine.

As for the customer servivce at my OB, it could have been better. John didn't seem very interested in helping me. And when he did, he assumed I bought the watch pre-owned. I said no, i bought it brand new. After entering in the information, he asked if I just wanted an estimate or if I wanted it fixed. I said fix it. He said, oh right, it's still under warranty. Yeah.

My guess is that I will have to call in every now and then to check on its status. I noticed some folks have posted a screenshot of their repair. Where can I find that?
 
Archer
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SgtHooch504 SgtHooch504
I noticed some folks have posted a screenshot of their repair. Where can I find that?
Omega has a customer service web site where you can enter your repair and track the status. Typically this is for people who have sent the watch in directly - you would have to ask the place you gave the watch to for the number, but they may not pass it on.
 
bsowers34
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My local AD, where I've not purchased anything, has always treated me very well when I have them send one out. They probably take a cut of the total, but shipping is their problem, not mine. On a warranty repair, I didn't even pay the Fedex bill.
 
SgtHooch504
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Archer Archer
Omega has a customer service web site where you can enter your repair and track the status. Typically this is for people who have sent the watch in directly - you would have to ask the place you gave the watch to for the number, but they may not pass it on.
Thank you, Archer. I will ask them for the number. It's only been a week and I know that I have a long wait. But, it will be helpful to track its repair status. Much appreciated.
 
SgtHooch504
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bsowers34 bsowers34
My local AD, where I've not purchased anything, has always treated me very well when I have them send one out. They probably take a cut of the total, but shipping is their problem, not mine. On a warranty repair, I didn't even pay the Fedex bill.
My AD/OB is pretty good. The owners--two brothers--are very good. But, some of the staff are not what I expected from a luxury jeweler. I bought two watches from them--both brand new--and found some of them aren't that great. My opinion, you don't have to treat me like royalty, just don't act like I'm a bother.
 
bsowers34
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SgtHooch504 SgtHooch504
My AD/OB is pretty good. The owners--two brothers--are very good. But, some of the staff are not what I expected from a luxury jeweler. I bought two watches from them--both brand new--and found some of them aren't that great. My opinion, you don't have to treat me like royalty, just don't act like I'm a bother.
Guess I'm lucky, the AD and OB treat me very well, and when I go to either I'm usually dressed like a homeless teenager.....
 
SgtHooch504
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bsowers34 bsowers34
Guess I'm lucky, the AD and OB treat me very well, and when I go to either I'm usually dressed like a homeless teenager.....
I don't walk in dressed like James Bond, either. Fortunately, its just a few salesrep like John, that can spoil the customer experience. It is still a good AD and I will continue to buy from them.
 
SgtHooch504
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502 to right 502 to right
When the watch gets shipped to the AD/OB you are at the mercy of the AD/OB to call you when it comes in. While I've always had watches shipped to my house, I've put in orders with my OB for bracelets, links, straps, etc. It's 50/50 whether they call me when the item comes in. At least half the time I have to call them and ask if the item has come in. And they say, "Oh yeah, it came in last Wednesday. Sorry we didn't call you." 馃が
Yeah, I've experienced the same thing with my AD. I've taken in watches to have their batteries replaced, crystals replaced and even a full repair of the movement. Every time, "Sorry we didn't call you." I realize they have customers in the store to attend to, handling warranty/service issues and answering the phone. However, they never looked THAT busy. Many times I went there the reps were just chating with each. So, why no calls to the customer to let them know their watch is back?
 
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