My sister sent me an 1890 Hunter pocket watch from South Africa. She had to use Postnet, the local DHL agent, and the watch was wrapped in cardboard, sealed with packaging tape and then sealed in a DHL envelope. She was told that Postnet do not insure heirlooms but since the watch was in very bad condition she was not worried. I followed the DHL tracking number and eventually the package arrived at East Midlands Airport DHL minus the watch. My sister has been told that in order make any claim, either for the watch and/or the shipping costs, she has to provide the original invoice for the watch. Obviously this does not exist so it appears that she will not be able to claim even her costs.
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