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drose224
·Nothing I dislike more than receiving a watch wrapped in bubble wrap covered in tape. Almost impossible to unravel !!!
Best packing and shipping practices?
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sheepdoll
·I thought this was clever. Usefull too.
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ansoa-66
·I would advise secursus as a insurance company and ship it without any major words on the description like "Omega".
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Syrte
··MWR Tech Support DeptA ansoa-66I would advise secursus as a insurance company and ship it without any major words on the description like "Omega".
Have you ever received an insurance payment from Secursus? It seems they’ve never paid out a claim to anyone, judging by the complete lack of anyone reporting a successful claim. On the contrary I seem to recall we’ve had plenty of testimony about the many loopholes in their contracts.
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ansoa-66
·I had one case opened with secursus and I got my money back. I can easily say that I have insured 50+ packages and only one got lost.~
In the beginning the lady that was handling the case raised some questions on why I opened the case a few months before I sent all files (I opened the case, saw what was needed and then, when I had it all I sent them the info. To be honest, when I "opened the case" I didn't knew I was opening it).
For me it was very simple. I had a video of packing (they didn't ask for it), I had photos of the package, the label, the claim and the response ou the courier.
In the beginning the lady that was handling the case raised some questions on why I opened the case a few months before I sent all files (I opened the case, saw what was needed and then, when I had it all I sent them the info. To be honest, when I "opened the case" I didn't knew I was opening it).
For me it was very simple. I had a video of packing (they didn't ask for it), I had photos of the package, the label, the claim and the response ou the courier.
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Syrte
··MWR Tech Support DeptA ansoa-66I had one case opened with secursus and I got my money back. I can easily say that I have insured 50+ packages and only one got lost.~
In the beginning the lady that was handling the case raised some questions on why I opened the case a few months before I sent all files (I opened the case, saw what was needed and then, when I had it all I sent them the info. To be honest, when I "opened the case" I didn't knew I was opening it).
For me it was very simple. I had a video of packing (they didn't ask for it), I had photos of the package, the label, the claim and the response ou the courier.
There are other people who waited until they knew the package was lost for sure, and by that time the very short Secursus deadline to file a case was closed.
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ansoa-66
·I remember reading something regarding dates but I can't tell you for sure now.
But let me crack down time spaces for you. On late august, I sent the package. I felt something was wrong middle September because it hadn't arrive and the package was going in an out of the country. I got anxious and then I opened the "case" on secursus, saw the files and presented a claim with DHL. DHL only replied on January. The lady from secursus asked me why I opened the case so early and I explained her and it was absolutely fine, no major questions were raised.
If you want my advise, as soon as you spot something wrong, open the case. It doesn't hurt you and if anything, you can say "I clicked by mistake".
But let me crack down time spaces for you. On late august, I sent the package. I felt something was wrong middle September because it hadn't arrive and the package was going in an out of the country. I got anxious and then I opened the "case" on secursus, saw the files and presented a claim with DHL. DHL only replied on January. The lady from secursus asked me why I opened the case so early and I explained her and it was absolutely fine, no major questions were raised.
If you want my advise, as soon as you spot something wrong, open the case. It doesn't hurt you and if anything, you can say "I clicked by mistake".
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blubarb
··I might rise, but I refuse to shine.Something of a very strange dialogue with Secursus, but ultimately I got a straight answer...I think...
Question:
Thank you I understand that, but my question is that your terms and conditions say “in any case within 14 days of shipment." Some shippers take 20 days. So you are saying a claim or notification must be made between 3 days and the most 14 days?
what is the situation where the shipper, say Australia Post Standard takes four weeks to deliver an item from Australia to an international destination?
response:
" That is what I explained to you, you must open a claim within 14 days, even if you know that your parcel is not lost and will be delivered
Kind regards,
..."
It's certainly not clear by any means, but there it is...from the Accounts and Claim Manager herself.
Question:
Thank you I understand that, but my question is that your terms and conditions say “in any case within 14 days of shipment." Some shippers take 20 days. So you are saying a claim or notification must be made between 3 days and the most 14 days?
what is the situation where the shipper, say Australia Post Standard takes four weeks to deliver an item from Australia to an international destination?
response:
" That is what I explained to you, you must open a claim within 14 days, even if you know that your parcel is not lost and will be delivered
Kind regards,
..."
It's certainly not clear by any means, but there it is...from the Accounts and Claim Manager herself.
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Malthus101
·I usually double box my watches while providing delivery instructions on both. Also, opt for large box as it’s more difficult to steal or conceal.
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Malthus101
·Can you send it registered mail? It's very, very safe theft-wise. You can then simply use a padded envelope for packing with a bit of extra bubble-wrap. This was suggested to me by a very experienced watchmaker who deals with international transactions.
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Malthus101
·What I hate is when the post office ask what's inside, I REALLY hate that! I posted something from Thailand once and there it's even worse - they force you to leave the package with them, OPEN (!) so that they can inspect the contents before they close the package with STRING!! Remarkably that package I sent did arrive safely at it's destination country in Europe. I was biting my nails the whole time (it wasn't contraband of any sort lol)
So what to tell the Post Office when they ask what is it and it's a watch wtih high value that obviously needs expensive insurance on it?
So what to tell the Post Office when they ask what is it and it's a watch wtih high value that obviously needs expensive insurance on it?
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josiahg52
·Can you explain a bit more why that is considered the safewest way? thanks
USPS Registered Mail provides step by step security as the package moves through the system. If it's not in an employee's hands, it's under specific and dedicated lock and key with restricted access. Insurance cover are limits are higher. I ship watches I sell Registered with Restricted Delivery. It is a bit slower and costs more but I want to ship them this way and I pay for it because I insist on it. Sometimes they don't want to wait. That's their choice and at their additional risk. If I ship outside of the US - not my preference - it's agreed that it's at the buyer's cost and risk although I will help if and when I can. I could probably sell a few more watches more quickly if I didn't have such strict policies.
So what to tell the Post Office when they ask what is it and it's a watch wtih high value that obviously needs expensive insurance on it?
In the US, nothing. Just the insurance coverage you want. You also certify there's no liquid, perishable, explosive, flammable, radioactive, etc, etc. That's all.
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Malthus101
·USPS Registered Mail provides step by step security as the package moves through the system. If it's not in an employee's hands, it's under specific and dedicated lock and key with restricted access. Insurance cover are limits are higher. I ship watches I sell Registered with Restricted Delivery. It is a bit slower and costs more but I want to ship them this way and I pay for it because I insist on it. Sometimes they don't want to wait. That's their choice and at their additional risk. If I ship outside of the US - not my preference - it's agreed that it's at the buyer's cost and risk although I will help if and when I can. I could probably sell a few more watches more quickly if I didn't have such strict policies.
In the US, nothing. Just the insurance coverage you want. You also certify there's no liquid, perishable, explosive, flammable, radioactive, etc, etc. That's all.
Yeah it's also lithium batteries they seem concerned about (I think a lot of these new toys coming out of China are made poorly and can burst into flanes without warning)
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lawler
·Always insured and packed how I would like to receive one.
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drster
·Double box. With padding so nothing can wiggle around. Most insurance shipping services have requirements on how to package.
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sheepdoll
·
I thought this was clever. Shipping the balance bridge in two taped together small crystals packed with cotton fluf. Came from France and took forever to arrive but worth the wait.
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RainMAN 777
·very different, hopefully you can use the crystals? lol
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sheepdoll
·Terrible way to ship a watch -- just jump it in a bag.
Tangled up the hairspring.
Looked decent in the auction photo
At least I got the parts for a good price as seller accepted my offer. No one really reads the eBay feedback anyway.
Oh well these are practice parts anyway. Into the "future projects" assortments they will go ...
(thought there was a thread for worst shipping practice, but this was the only one I could find. I suspect this will show up again in the 351 parts sourcing thread.)
Tangled up the hairspring.
Looked decent in the auction photo
At least I got the parts for a good price as seller accepted my offer. No one really reads the eBay feedback anyway.
Oh well these are practice parts anyway. Into the "future projects" assortments they will go ...
(thought there was a thread for worst shipping practice, but this was the only one I could find. I suspect this will show up again in the 351 parts sourcing thread.)
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RainMAN 777
·Terrible way to ship a watch -- just jump it in a bag.
Tangled up the hairspring.
Looked decent in the auction photo
At least I got the parts for a good price as seller accepted my offer. No one really reads the eBay feedback anyway.
Oh well these are practice parts anyway. Into the "future projects" assortments they will go ...
(thought there was a thread for worst shipping practice, but this was the only one I could find. I suspect this will show up again in the 351 parts sourcing thread.)
That is very sad since the watch was keep for all these years and was damaged due to poor attention to common since. as a vintage lover seems people are not pay attention. I bought a vintage $5000 watch internationally and was shipped in plastic bag. not even bubble?? went back.
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sheepdoll
·It would be ticking but for the hairspring. I have most of the missing parts.
No real point in returning this. I left feedback (positive) stating Caveat Emptor. Most feedback was how fast items were shipped. Too fast in this case. Even asking for a discount would be crass. I made an offer and it was accepted. No where in the listing said the balance was good. Since balance was out of the watch in the listing, I figured the pivots were broken.
I once got a camera sent the same way no padding stuffed in a mailer. Bottom was split out. Seller indicated they were new. Was a parts camera anyway.
I noticed eBay dropped the shipping feedback (other than time) probably to many did low ratings. Or else one has to wait seven days to rate the shipping. Feedback is meaningless anyway. Bad feedback just pisses people off. No one reads it. Most of the time I do not bother. Many of the sellers I like and repeatedly use have 99% feedback anyway. It is the 100 percenters who game the system and like to complain.
No real point in returning this. I left feedback (positive) stating Caveat Emptor. Most feedback was how fast items were shipped. Too fast in this case. Even asking for a discount would be crass. I made an offer and it was accepted. No where in the listing said the balance was good. Since balance was out of the watch in the listing, I figured the pivots were broken.
I once got a camera sent the same way no padding stuffed in a mailer. Bottom was split out. Seller indicated they were new. Was a parts camera anyway.
I noticed eBay dropped the shipping feedback (other than time) probably to many did low ratings. Or else one has to wait seven days to rate the shipping. Feedback is meaningless anyway. Bad feedback just pisses people off. No one reads it. Most of the time I do not bother. Many of the sellers I like and repeatedly use have 99% feedback anyway. It is the 100 percenters who game the system and like to complain.