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Best packing and shipping practices?

  1. drose224 Nov 29, 2023

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    Nothing I dislike more than receiving a watch wrapped in bubble wrap covered in tape. Almost impossible to unravel !!!
     
  2. sheepdoll Nov 29, 2023

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    I thought this was clever. Usefull too.

    IMG_4262.png
     
  3. ansoa-66 Dec 21, 2023

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    I would advise secursus as a insurance company and ship it without any major words on the description like "Omega".
     
  4. Syrte MWR Tech Support Dept Dec 21, 2023

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    Have you ever received an insurance payment from Secursus? It seems they’ve never paid out a claim to anyone, judging by the complete lack of anyone reporting a successful claim. On the contrary I seem to recall we’ve had plenty of testimony about the many loopholes in their contracts.
     
  5. ansoa-66 Dec 21, 2023

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    I had one case opened with secursus and I got my money back. I can easily say that I have insured 50+ packages and only one got lost.~

    In the beginning the lady that was handling the case raised some questions on why I opened the case a few months before I sent all files (I opened the case, saw what was needed and then, when I had it all I sent them the info. To be honest, when I "opened the case" I didn't knew I was opening it).

    For me it was very simple. I had a video of packing (they didn't ask for it), I had photos of the package, the label, the claim and the response ou the courier.
     
  6. Syrte MWR Tech Support Dept Dec 22, 2023

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    That’s worth posting in other threads mentioning Secursus, as it looks you beat their system by mistake when you opened the case early.
    There are other people who waited until they knew the package was lost for sure, and by that time the very short Secursus deadline to file a case was closed.
     
    DaveK likes this.
  7. ansoa-66 Dec 23, 2023

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    I remember reading something regarding dates but I can't tell you for sure now.

    But let me crack down time spaces for you. On late august, I sent the package. I felt something was wrong middle September because it hadn't arrive and the package was going in an out of the country. I got anxious and then I opened the "case" on secursus, saw the files and presented a claim with DHL. DHL only replied on January. The lady from secursus asked me why I opened the case so early and I explained her and it was absolutely fine, no major questions were raised.

    If you want my advise, as soon as you spot something wrong, open the case. It doesn't hurt you and if anything, you can say "I clicked by mistake".
     
  8. blubarb Jan 5, 2024

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    Something of a very strange dialogue with Secursus, but ultimately I got a straight answer...I think...

    Question:
    Thank you I understand that, but my question is that your terms and conditions say “in any case within 14 days of shipment." Some shippers take 20 days. So you are saying a claim or notification must be made between 3 days and the most 14 days?
    what is the situation where the shipper, say Australia Post Standard takes four weeks to deliver an item from Australia to an international destination?

    response:
    " That is what I explained to you, you must open a claim within 14 days, even if you know that your parcel is not lost and will be delivered
    Kind regards,
    ..."

    It's certainly not clear by any means, but there it is...from the Accounts and Claim Manager herself.
     
    DaveK likes this.
  9. Malthus101 Feb 16, 2024

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    That's a good tip about the large box, very good tip.
     
  10. Malthus101 Feb 16, 2024

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    Can you explain a bit more why that is considered the safewest way? thanks
     
  11. Malthus101 Feb 16, 2024

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    What I hate is when the post office ask what's inside, I REALLY hate that! I posted something from Thailand once and there it's even worse - they force you to leave the package with them, OPEN (!) so that they can inspect the contents before they close the package with STRING!! Remarkably that package I sent did arrive safely at it's destination country in Europe. I was biting my nails the whole time (it wasn't contraband of any sort lol)

    So what to tell the Post Office when they ask what is it and it's a watch wtih high value that obviously needs expensive insurance on it?
     
  12. josiahg52 Feb 16, 2024

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    USPS Registered Mail provides step by step security as the package moves through the system. If it's not in an employee's hands, it's under specific and dedicated lock and key with restricted access. Insurance cover are limits are higher. I ship watches I sell Registered with Restricted Delivery. It is a bit slower and costs more but I want to ship them this way and I pay for it because I insist on it. Sometimes they don't want to wait. That's their choice and at their additional risk. If I ship outside of the US - not my preference - it's agreed that it's at the buyer's cost and risk although I will help if and when I can. I could probably sell a few more watches more quickly if I didn't have such strict policies.

    In the US, nothing. Just the insurance coverage you want. You also certify there's no liquid, perishable, explosive, flammable, radioactive, etc, etc. That's all.
     
  13. Malthus101 Feb 16, 2024

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    Yeah it's also lithium batteries they seem concerned about (I think a lot of these new toys coming out of China are made poorly and can burst into flanes without warning)