After my omega dropped down into pieces, my heart is broken

Archer · Aug 26, 2019

P Probably
I made several phone calls, and everyone is mentioning you need to bring it to me. I just would like to compare to have a rough feeling and then do the mathematics...

Go to the Omega web site, look under service, and check the cost of "complete maintenance service" and that is likely what you will be paying.

You dropped the watch - watches are not meant to be dropped. This is all on you - an expensive lesson that hopefully you will learn from.

PS - as a former engineer I would be interested to know what sort of industry you are in where you are responsible for your customers mistakes? The company I worked for had massive teams of engineers and lawyers on staff to ensure that the company was never at fault, and they were very good at what they did...faults were almost always due to improper installation or improper lubrication...

yande · Aug 26, 2019

homologation...
noun. Derived from the verb homolgate..
Confirmation or ratification (as of something otherwise null and void), by a court or a grantor.

Wow. I Iearn something here everytime I have a browse before sleep... Who would have thought.. homologate

tyrantlizardrex · Aug 26, 2019

Archer
You dropped the watch - watches are not meant to be dropped. This is all on you - an expensive lesson that hopefully you will learn from.

100%

Canuck · Aug 26, 2019

I was aware the watch is high price services, but didn't expect it comes so soon with out any psychological
preparation.

You mean you need to prepare yourself in advance that your watch could be damaged if you smack it around? I’ll prepare you for another shock. Don’t expect any sympathy from Omega! Dropping it constitutes wear beyond reasonable limits. Like it or not, it’s all on you.

KingCrouchy · Aug 26, 2019

Head's up, you are lucky you didn't dropped a Vostok. Or your floor would have been broken.

BlackTalon · Aug 26, 2019

P Probably
------------------------------------------------
My heart has broken into pieces.

As an engineer worked in the other industry, I feel disppointed that the watch makers are not driving themselves further but just stick to the homologation basis standard. I have thought the good company should have the much higher company standard not only to sharp their product but also create their own brand value as well.

P Probably
For our industry we couldn't blame for the misuse of our customers. 🙁
But anyway, I really don't think it is a big drop, just a very normal occasion and I didn't expect that. In the beginning I cares more about the front due to its ceramic bezel, but my back glass is broken even with the Nato strap beneath...

e.g. I drop off my cell phone several times a year, with the normal case outside, I never have any problems, no mattery whether the screen comes down or the other angles.

P Probably
It seems like your Nato protects your watch, not mine.

But Omega next time need to really consider re-enhance the rigidity and I am fine of advertising with bullet proof moon watch...

I am sorry you damaged your watch. Accidents happen. But I do question some of your discussion points. If you are an engineer, you likely know glass, rock, etc. are brittle materials, and are weak in tension. So if a material like that gets loaded the wrong way it will break (and not just yield). I am not sure why an engineer would think a complex mechanical device costing only a few thousand dollars would be able to withstand forces greater than the design criteria applied at any/ all angles. I honest hope you don't think a car will not suffer damage it if strikes an unyielding surface at more than a few miles per hour. As an engineer it should be pretty clear how/ why the watch got damaged, and you should be worried about potential damage to the movement. Best to be happy is it not a ceramic case that cracked, as that would be $$$$$.

Foo2rama · Aug 26, 2019

P Probably
------------------------------------------------
My heart has broken into pieces.

As an engineer worked in the other industry, I feel disppointed that the watch makers are not driving themselves further but just stick to the homologation basis standard. I have thought the good company should have the much higher company standard not only to sharp their product but also create their own brand value as well.

They have, it’s called a quartz watch.

Probably · Aug 26, 2019

STANDY
It wouldn’t have fallen in space 😗

Archer
Go to the Omega web site, look under service, and check the cost of "complete maintenance service" and that is likely what you will be paying.

You dropped the watch - watches are not meant to be dropped. This is all on you - an expensive lesson that hopefully you will learn from.

PS - as a former engineer I would be interested to know what sort of industry you are in where you are responsible for your customers mistakes? The company I worked for had massive teams of engineers and lawyers on staff to ensure that the company was never at fault, and they were very good at what they did...faults were almost always due to improper installation or improper lubrication...

Ok. I just started the topic in a casual way but seems like the discussion is going into another direction.

To answer this: "You dropped the watch - watches are not meant to be dropped. This is all on you":
Certainly it is a mistake from myside, I didn't take good care and the reality taught me a lesson. However, as an automotive engineer working in the R&D since graduation, I deeply know within our industry, we are well trained of the product liability and have to consider most of potential mis-use occasions. The car is not meant to drive in the flood, to change gear in the wrong ram/gear stage, but still, all this potential mis-use failure need to be seriously considered into the intial design phase and finally they need to pass the relative standard. Not alone the very normal inapproriate using behavior like hard open/close the door, drop the water on the dashboard/instrument cluster these minor things, which here, I would more regard my experience this time to this level. Besides, as there are already exisiting homologative standard, I don't really expect it like this. Especialy it is a premium brand from Omega.

My father used to have a JLC Master Control Ultra Thin, dropped several times during 10 years, never let him down. Sometimes these minor detailes where people don't see in the beginning, but that's how the brand value comes out...

Archer · Aug 26, 2019

P Probably
Ok. I just started the topic in a casual way but seems like the discussion is going into another direction.

To answer this: "You dropped the watch - watches are not meant to be dropped. This is all on you":
Certainly it is a mistake from myside, I didn't take good care and the reality taught me a lesson. However, as an automotive engineer working in the R&D since graduation, I deeply know within our industry, we are well trained of the product liability and have to consider most of potential mis-use occasions. The car is not meant to drive in the flood, to change gear in the wrong ram/gear stage, but still, all this potential mis-use failure need to be seriously considered into the intial design phase and finally they need to pass the relative standard. Not alone the very normal inapproriate using behavior like hard open/close the door, drop the water on the dashboard/instrument cluster these minor things, which here, I would more regard my experience this time to this level. Besides, as there are already exisiting homologative standard, I don't really expect it like this. Especialy it is a premium brand from Omega.

My father used to have a JLC Master Control Ultra Thin, dropped several times during 10 years, never let him down. Sometimes these minor detailes where people don't see in the beginning, but that's how the brand value comes out...

What you have done is the automotive equivalent of driving the car into a wall. No grey area here, and as has already been pointed out, how a watch lands (just like how a car hits a barrier - offset front impact test as an example), can really change the outcome.

This isn't an Omega quality or value issue...this is what any watch brand would call abuse.

Probably · Aug 26, 2019

BlackTalon
I am sorry you damaged your watch. Accidents happen. But I do question some of your discussion points. If you are an engineer, you likely know glass, rock, etc. are brittle materials, and are weak in tension. So if a material like that gets loaded the wrong way it will break (and not just yield). I am not sure why an engineer would think a complex mechanical device costing only a few thousand dollars would be able to withstand forces greater than the design criteria applied at any/ all angles. I honest hope you don't think a car will not suffer damage it if strikes an unyielding surface at more than a few miles per hour. As an engineer it should be pretty clear how/ why the watch got damaged, and you should be worried about potential damage to the movement. Best to be happy is it not a ceramic case that cracked, as that would be $$$$$.

Thanks for your nice words. Actually in the beginning I checked the front and was happy that nothing hurt, but the back hurt my finger, then I saw my broken backcase...

Anyway, I totally got your points, I have already contact several dealers to sort out the final choice...

Ville_W · Aug 26, 2019

What about insurance? I have no clue how it’s work where you live but I have an extension to my house/property insurance. It covers “sudden and unexpected events” like e.g. dropping a watch in the floor.

Probably · Aug 26, 2019

Archer
What you have done is the automotive equivalent of driving the car into a wall. No grey area here, and as has already been pointed out, how a watch lands (just like how a car hits a barrier - offset front impact test as an example), can really change the outcome.

This isn't an Omega quality or value issue...this is what any watch brand would call abuse.

I would say different people has different understanding of quality. A simple gravity fall down never broke my cell phone screen even my ipad (no scratch even), but with such small flat sapphire (which should be stiffer) even fails me.

Probably · Aug 26, 2019

Canuck
I was aware the watch is high price services, but didn't expect it comes so soon with out any psychological
preparation.

You mean you need to prepare yourself in advance that your watch could be damaged if you smack it around? I’ll prepare you for another shock. Don’t expect any sympathy from Omega! Dropping it constitutes wear beyond reasonable limits. Like it or not, it’s all on you.

No. I was kidding that I knew the service fee is high but didn't expect my first service will be so soon and like this.
Sadly to say that the Parts-to-Whole Price Ratio of watch industry is incredible.

Archer · Aug 26, 2019

P Probably
I would say different people has different understanding of quality. A simple gravity fall down never broke my cell phone screen even my ipad (no scratch even), but with such small flat sapphire (which should be stiffer) even fails me.

Probably · Aug 26, 2019

Ville_W
What about insurance? I have no clue how it’s work where you live but I have an extension to my house/property insurance. It covers “sudden and unexpected events” like e.g. dropping a watch in the floor.

Thanks for your advice. I also had the insurance for that, but not for my watch. Maybe if I have more money to buy a PP as a collection oritented, perhaps I will consider to purchase the insurance...

Martin_J_N · Aug 26, 2019

Sorry you broke your watch, it's an unfortunate accident. You are going to have to swallow your pride, accept that your month old watch has to go to the service centre for repair and throw yourself on the mercy of Omega hoping that they will feel sorry for you and do the repairs free of charge, if you are really, really, really, lucky they might.

Just be grateful that it was only a watch, my friend took his 24 hour old BMW for a drive the day after collecting it, he parked up in a nice spot overlooking the River Thames in Oxfordshire, with the car silent my friend sat for a few moment talking to his wife and considering his lot in life and feeling very pleased with himself. As he took his foot off the brake the car burst back into life and because his foot was slightly depressing the the accelerator the car shot forward, through the chain link fence over the edge of the bank and down headfirst into the water.

After his car had been dragged out by a combination of the fire service, BMW rescue and a breakdown truck the car was taken to the dealers for a diagnosis of the damage. My friend had to pay just under £8,000 to put the car right, BMW offered him nothing as it was a self inflicted error, he forgot that he was in gear, didn't apply the parking brake and the cars auto cut-out to conserve fuel turned the engine off as though he was at the traffic lights, removing his foot off the brake restarted the engine and as his foot was resting on the go faster peddle the car assumed that the driver wanted to go so it accelerated.

You dropped your watch, it broke, it happens. Next time you take your watch off make sure it's a soft surface beneath you, hope you get it sorted okay.

BlackTalon · Aug 26, 2019

P Probably
I would say different people has different understanding of quality. A simple gravity fall down never broke my cell phone screen even my ipad (no scratch even), but with such small flat sapphire (which should be stiffer) even fails me.

FWIW, my son broke the screen on an iphone when he was 2 years old. He dropped the phone only about one foot, and onto carpet over a hardwood floor. But there was a small object on the rug, and the point load cracked the screen. Sure I cursed crapple because I had to pay to have the person's phone repaired, and why the heck did they assume the phones would ever only fall on nice flat, even surfaces? But that is because I am not a fan of their products, and not because I thought it was practical to design for that type of impact with a substantial increase in the already-high price. It was an unfortunate accident, and it had a repair bill resulting from it. It happens.

BlackTalon · Aug 26, 2019

Martin_J_N
Just be grateful that it was only a watch, my friend took his 24 hour old BMW for a drive the day after collecting it, he parked up in a nice spot overlooking the River Thames in Oxfordshire, with the car silent my friend sat for a few moment talking to his wife and considering his lot in life and feeling very pleased with himself. As he took his foot off the brake the car burst back into life and because his foot was slightly depressing the the accelerator the car shot forward, through the chain link fence over the edge of the bank and down headfirst into the water.

Okay, your friend wins. Game, set, match. Mic drop.

Martin_J_N · Aug 26, 2019

P Probably
Thanks for your advice. I also had the insurance for that, but not for my watch. Maybe if I have more money to buy a PP as a collection oritented, perhaps I will consider to purchase the insurance...

My household insurance covers me for accidental damage on any personal item up to the value of £5k, at the moment none of my watches are over that threshold so I am covered, if the watch is damaged beyond repair its a new for old policy.

Darlinboy · Aug 26, 2019

Let me just say....

Ouch! 😵‍💫