- Posts
- 230
- Likes
- 140
budgewink
·Hi. I'm pretty pissed off. I bought my grail watch and it came to me in working condition however started playing up after not long so I took it to be looked at. The service centre quoted me for a service with new balance as the old one was buckled, change of crystal and main spring. I accepted the rather high quote as the balance was really difficult to acquire and I knew this as looked into different people for the job.
8 weeks later I get the phone call saying it's done and I go and pick it up, pay and get given the watch. Now upon immediate inspection I had noticed the hands had been changed and were different. I quizzed them on it and the brought down the technician who explained the original handset weren't correct as they didnt fit the pinion. (to which I thought sounded strange as nearly every photo I had of that reference had the leaf handset that was with the watch. I'm not saying he was lying but it sounded strange. I said if he was going to put a new handset in and make alterations to the piece he should have asked me first. He tried to belittle me and give me alternatum saying I can either take the work that he has done with the different handset (which I didnt like) or he would put the piece back together with the buckled balance not working and I go away to find someone "better" to do the job.
Anyway I thought this was a bit peculiar. Ok it does sound as if it could be the case as the handset might have been swiped out on previous work and modified to fit the pinion but it didnt smell right so I asked if he still has the leaf hands and why they weren't included in the package with the old crystal (which was included).
So he goes upstairs and brings down a box which he had kept them in and starts showing me a broken wheel which needed replacing and the bad balance and then the second hand...And THEN one of the hands which had snapped...and there it is I'm now thinking this guy has snapped the old hands getting them off and swopped them for different hands thinking I might not notice. I'm screwing.
Anyway I got a refund of the work undertaken and asked him to fix the hand if possible as I'm sure it's the original one.
It wasn't a cheap piece and very rare...causing some of the issues with supplies but don't you think he they should have spoken to me about the work before making these decisions? They must have broke the hands and then sourced different hands to try and cover the breakage.
Give me some advice please as I'm still screwing over this.
8 weeks later I get the phone call saying it's done and I go and pick it up, pay and get given the watch. Now upon immediate inspection I had noticed the hands had been changed and were different. I quizzed them on it and the brought down the technician who explained the original handset weren't correct as they didnt fit the pinion. (to which I thought sounded strange as nearly every photo I had of that reference had the leaf handset that was with the watch. I'm not saying he was lying but it sounded strange. I said if he was going to put a new handset in and make alterations to the piece he should have asked me first. He tried to belittle me and give me alternatum saying I can either take the work that he has done with the different handset (which I didnt like) or he would put the piece back together with the buckled balance not working and I go away to find someone "better" to do the job.
Anyway I thought this was a bit peculiar. Ok it does sound as if it could be the case as the handset might have been swiped out on previous work and modified to fit the pinion but it didnt smell right so I asked if he still has the leaf hands and why they weren't included in the package with the old crystal (which was included).
So he goes upstairs and brings down a box which he had kept them in and starts showing me a broken wheel which needed replacing and the bad balance and then the second hand...And THEN one of the hands which had snapped...and there it is I'm now thinking this guy has snapped the old hands getting them off and swopped them for different hands thinking I might not notice. I'm screwing.
Anyway I got a refund of the work undertaken and asked him to fix the hand if possible as I'm sure it's the original one.
It wasn't a cheap piece and very rare...causing some of the issues with supplies but don't you think he they should have spoken to me about the work before making these decisions? They must have broke the hands and then sourced different hands to try and cover the breakage.
Give me some advice please as I'm still screwing over this.
