I can relate to and sympathise with you, I had a watch/clockmaker for 3 or 4 years during the first period of collecting. It always took an age to receive anything back from him. And then only after many telephone calls and visits to check on progress. On numerous occasions things had to go back to him too. It was a terrible time and the final straw was when I went in to check on the slow progress of a 1940´s Omega alarm clock that he had in for 6 months for service only to see all the movement parts together with the perfect and fragile radium filled hands sloshing around together in an open plastic tub on his messy work station. I was really peeved and for that, amongst other things, was the last time I used him for any work. After this I found the guy I still use today who is fantastic and has enabled me to consider and take on project watches too, which I love and brings my enjoyment of this hobby to a whole other level.