I will assume that they have people looking at these forums. It is the best way to see what the watch buyers are thinking. It is probably at least part of the reason why you are here. It is a good business practice and if they are not monitoring then they are way behind where they should be.
As for facts not caring if you agree or not, right back at you. The fact remains that the so called domed crystal (industry term) looks boxy in the real world. I’m fairly certain that I am not the only one who thinks this is the case.
I'm not necessarily across the issue of the current shape of the Saphire crystal on the Speedy moonwatch, but it seems like it has a dome shape or in my game described as a compound curve.
Quite frankly I don't see it as the critical issue because the "milky ring" effect must be caused by a more specific design issue and for me is the primary reason, out of a small number that excludes the model from an ownership perspective. Hesalite rules on all relevant metrics except one. IMO.
As mentioned previously, there are countless watches with Saphire crystals with compound curved profiles which I find are quite pleasing to the eye which i happily have two of in my collection from different brands with Omega being one of them.
With regard to manufacturers monitoring these forums. I agree that in some ways there may indeed be some merit in the practice and your assumtions may be well founded.
But we are a very small fraction of the consumer base with a very narrow focus.
More importantly, as an internet based format these forums are prone to be subject to the downsides of "Group Think" which is nearly all bad.
Without going into specifics.
On reflection a couple of instances of Group Think come to mind where it appeared as though a manufacturer has probably applied too much weight to feedback/complaints which is loosely gained from monitoring these forums which may well have lead a design re-think of a reference which fixed perceived issues and replaced the issues with another type of issue after the re-design. IMO.
In summary, any insights gained from commentary by a bunch of fanatics on the internet should be taken with large grain of salt.
A more direct approach should be taken in writing so as to lend more weight to suggestions. IMO.