Vintage Omega serviced in Switzerland couldn’t find history

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Hi all.

I was recently passed my grandfathers Omega by my father. As it had never been serviced I sent it in for service. Local Omega said they was unable to service locally and sent to HQ in Switzerland.

I got a quote for just over 500 stering and proceeded. Asked for history on watch which they said was a national production and wasn’t in archives. Upon pressing they said strap was real. Face was real. Internals were real but case was made by another jeweller. Watch now back and I must say it looks lovely

Omega shop and HQ have said they wouldn’t repair if fake. I’m sure that’s True right?

anyone seen anything like this before. Anyone got any ideas on what model it is etc. Value. Is or was this kind of practice common
 
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I suspect what they were telling you is the watch was cased elsewhere, and the case was not made by Omega. This was not uncommon with gold-cased watched due to import duty, etc. Typically everything but the case would be Omega.
 
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oh no doubt it's genuine. value-wise I suppose it would depend on the weight of the gold.
 
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Yes it was very common in years gone by for omega movements and dials to be cased locally. This was due to high import duties on precious metal items like gold watches. Assuming you are in the UK, I would hazard a guess that the case was made by Shackman and Sons. You might find the DS&S sponsors mark next to the gold fineness hallmark. Another company in the UK making cases was Dennison (sponsors mark ALD) but as I say I would guess Shackman for that one as they were big on bracelets too. The fixed Milanese might be considered a negative by some as they are very tricky to resize unless you are lucky and it fits straight off. It is certainly worth the metal value plus maybe a little more but it is not a mega desirable piece. It looks pretty small too which can be an issue for modern buyers. I have to say, being charged only £500 for a hq service on something like this from the 1960s sounds remarkably cheap, I would have expected more. I wonder if the dial was replaced at some point, it is remarkably clean.
Edited:
 
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Value wise I assume that it is worth a lot to you given the family history it has. Wear in the best of health.
 
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I suspect what they were telling you is the watch was cased elsewhere, and the case was not made by Omega. This was not uncommon with gold-cased watched due to import duty, etc. Typically everything but the case would be Omega.
Thanks for the input.
 
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Value wise I assume that it is worth a lot to you given the family history it has. Wear in the best of health.
Yes you are correct. It was my grandfathers hence it holds value to me. Thank you
 
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Yes it was very common in years gone by for omega movements and dials to be cased locally. This was due to high import duties on precious metal items like gold watches. Assuming you are in the UK, I would hazard a guess that the case was made by Shackman and Sons. You might find the DS&S sponsors mark next to the gold fineness hallmark. Another company in the UK making cases was Dennison (sponsors mark ALD) but as I say I would guess Shackman for that one as they were big on bracelets too. The fixed Milanese might be considered a negative by some as they are very tricky to resize unless you are lucky and it fits straight off. It is certainly worth the metal value plus maybe a little more but it is not a mega desirable piece. It looks pretty small too which can be an issue for modern buyers. I have to say, being charged only £500 for a hq service on something like this from the 1960s sounds remarkably cheap, I would have expected more. I wonder if the dial was replaced at some point, it is remarkably clean.
Very insightful. Yes originally from uk. My father (who is 7O now) remembers his father buying when he was around 10. So 1960 ish I suppose. I think I can see the ds & s. Luckily it fits my wrist as it did my fathers and his before him. I quite a big lad and have what I would call at the very least average sized wrists. The dial is not huge. I have a 42mm speedmaster and it is slightly smaller than that so guess it’s 38mm. Dial has never been replaced as I was offered to do so just now. IT is quite weighty but don’t know exact weight. I only wear the watch on rare occasions. It is nice when wearing formal cloths and shirts with cuffs and jackets as it sits quite close and rubs over nicely. Will post a photo of the repair items.
 
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Very insightful. Yes originally from uk. My father (who is 7O now) remembers his father buying when he was around 10. So 1960 ish I suppose. I think I can see the ds & s. Luckily it fits my wrist as it did my fathers and his before him. I quite a big lad and have what I would call at the very least average sized wrists. The dial is not huge. I have a 42mm speedmaster and it is slightly smaller than that so guess it’s 38mm. Dial has never been replaced as I was offered to do so just now. IT is quite weighty but don’t know exact weight. I only wear the watch on rare occasions. It is nice when wearing formal cloths and shirts with cuffs and jackets as it sits quite close and rubs over nicely. Will post a photo of the repair items.
 
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this is what was done and below was the cost of new face they did not have a match and it would have cost another 600 pound