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cvalue13
·There’s a BMW thread at the moment, about BMW having a subscription for heated seats, which thread I didn’t want to hijack but in the same vein:
I was supposed to be one of the first in Texas to take delivery of a new Ford Lightning, the new all-electric F-150. Not only was I excited about the truck, I was also excited about the truck’s ability to be used as a generator to run my home for up to ~3 days.
After a year of waiting, the truck is finally built and en route from the factory to my dealer. But Ford has so botched this roll out that I’m going to refuse delivery and “hand it backs to the dealership.
Ford botched this roll out by “partnering” with SunRun for installation of the either the charging station or the required equipment for home generation. Dealing with SunRun has been a fatal turn-off. They’re a solar equipment and installation company that seems completely incapable of this roll out.
Now, you can purchase the charging station and equipment from Ford and have another company do the installation, but Ford makes SunRun the only company with the equipment on hand to install it before your truck arrives. Ford otherwise will not ship you the equipment until weeks after truck delivery, and then it may take weeks for install, permitting, etc. So, Ford has pretty well forced people toward SunRun.
SunRun is a mess.
The first trouble was learning that the home generation functionality was going to require the installation of $5,000 worth of equipment in my home, requiring an additional $5,000 in labor costs. Hard enough to swallow a $10K pill, but SunRun went on to make it harder.
They refuse to give a cost break down (other than the headline parts v labor amounts above). They took months to deliver a headline quote. When they did deliver a “quote,” it was a text message merely relating the headline purchase price for the equipment. The “customer liaison” assigned to me was a kid who couldn’t think past his script, and couldn’t couldn’t understand why his text message to me purporting a headline cost wasn’t a “quote” (in any meaningful way). Then today, I got an email notification that SunRun had cancelled my service request altogether.
Why my service was cancelled, I haven’t even tried to call and ask.
Hard to convey the 2.5 months of ineptitude, leading to now my truck being delivered to my dealership any day, yet I still don’t have an idea as to how to get a charging station installed in my home, or a cost break-down for doing so.
All this, just to earn the privilege of handing Ford $90,000 for the truck itself.
And if I do buy that truck but in a few months dislike it and sell it, guess what becomes of the $10,000 of generation equipment now installed in my home?
The Lightning will be an amazing truck for somebody, but not me!
I was supposed to be one of the first in Texas to take delivery of a new Ford Lightning, the new all-electric F-150. Not only was I excited about the truck, I was also excited about the truck’s ability to be used as a generator to run my home for up to ~3 days.
After a year of waiting, the truck is finally built and en route from the factory to my dealer. But Ford has so botched this roll out that I’m going to refuse delivery and “hand it backs to the dealership.
Ford botched this roll out by “partnering” with SunRun for installation of the either the charging station or the required equipment for home generation. Dealing with SunRun has been a fatal turn-off. They’re a solar equipment and installation company that seems completely incapable of this roll out.
Now, you can purchase the charging station and equipment from Ford and have another company do the installation, but Ford makes SunRun the only company with the equipment on hand to install it before your truck arrives. Ford otherwise will not ship you the equipment until weeks after truck delivery, and then it may take weeks for install, permitting, etc. So, Ford has pretty well forced people toward SunRun.
SunRun is a mess.
The first trouble was learning that the home generation functionality was going to require the installation of $5,000 worth of equipment in my home, requiring an additional $5,000 in labor costs. Hard enough to swallow a $10K pill, but SunRun went on to make it harder.
They refuse to give a cost break down (other than the headline parts v labor amounts above). They took months to deliver a headline quote. When they did deliver a “quote,” it was a text message merely relating the headline purchase price for the equipment. The “customer liaison” assigned to me was a kid who couldn’t think past his script, and couldn’t couldn’t understand why his text message to me purporting a headline cost wasn’t a “quote” (in any meaningful way). Then today, I got an email notification that SunRun had cancelled my service request altogether.
Why my service was cancelled, I haven’t even tried to call and ask.
Hard to convey the 2.5 months of ineptitude, leading to now my truck being delivered to my dealership any day, yet I still don’t have an idea as to how to get a charging station installed in my home, or a cost break-down for doing so.
All this, just to earn the privilege of handing Ford $90,000 for the truck itself.
And if I do buy that truck but in a few months dislike it and sell it, guess what becomes of the $10,000 of generation equipment now installed in my home?
The Lightning will be an amazing truck for somebody, but not me!
