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Universal Genève Information
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Florent
·By directly asking the head of the heritage department, I could get specific details about the watch servicing process at UG. 👍
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paulmiami
·Thank you for offering to help. My late 1940s Tri-Compax is with Rik Dietel of TimeCare Inc, who has done an excellent job servicing a 1965 Rolex 5513 and a newer mid size Yatchmaster. He’s a great watchmaker but getting parts for the Tri-Compax has been a challenge. I believe he finally got everything we need. If we get stuck again I’ll be sure to reach out. Regardless it’s great news if UG will have a vibrant heritage department the with the Breitling deal.
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korneevy
·Hi all, I wnated to check if anyone has received replies from UG ([email protected]) on requests for extract from archives? I sent them a request for my newly auqired Tri-Compax almost a week ago and never received any asknoweldgement of confirmation on whether they still offer those or not...
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Florent
·The Universal Heritage team is indeed actively working on relaunching the brand, and there's a lot happening behind the scenes. It seems like they've temporarily paused processing archive requests, so don’t worry if you haven't received a response yet. Heritage remains a core focus for the brand, and you should be hearing more from them soon.
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korneevy
·The Universal Heritage team is indeed actively working on relaunching the brand, and there's a lot happening behind the scenes. It seems like they've temporarily paused processing archive requests, so don’t worry if you haven't received a response yet. Heritage remains a core focus for the brand, and you should be hearing more from them soon.
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Larry S
··Color Commentator for the Hyperbole.The Universal Heritage team is indeed actively working on relaunching the brand, and there's a lot happening behind the scenes. It seems like they've temporarily paused processing archive requests, so don’t worry if you haven't received a response yet. Heritage remains a core focus for the brand, and you should be hearing more from them soon.
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paulmiami
·Hi all, I wnated to check if anyone has received replies from UG ([email protected]) on requests for extract from archives? I sent them a request for my newly auqired Tri-Compax almost a week ago and never received any asknoweldgement of confirmation on whether they still offer those or not...
https://universal.ch/after-sales-service/
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Florent
·After Sales Service replied a few weeks after my initial contact and referred me to their website re after sales service policies. They requested I send my watch to Switzerland for an estimate. I’m hesitant to do so with a family heirloom until more is known about what we may expect from UG regarding these 70+ year old watches.
https://universal.ch/after-sales-service/
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Mark020
··not the sharpest pencil in the ΩF drawer
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Florent
·Thank you for offering to help. My late 1940s Tri-Compax is with Rik Dietel of TimeCare Inc, who has done an excellent job servicing a 1965 Rolex 5513 and a newer mid size Yatchmaster. He’s a great watchmaker but getting parts for the Tri-Compax has been a challenge. I believe he finally got everything we need. If we get stuck again I’ll be sure to reach out. Regardless it’s great news if UG will have a vibrant heritage department the with the Breitling deal.
"To establish the feasibility of a repair, we invite you as a first step, to send us high quality photos of your watch (front & back), indicating very clearly the numbers that can be found on the back of the case. Depending on the year of production and the general condition of your watch, our after-sales service team will determine if an intervention is possible.
You will receive our response within two – three weeks.
If a service is possible, you can send us your watch by registered mail or by private carrier, to the following address:
Universal Genève SA
After-sales service
GENERAL DELIVERY
1217 Meyrin 1
Switzerland
Please note, the cost of shipment and any related customs / duties are at your expense and under your sole responsibility.
Upon receipt of your watch, a full diagnostic analysis will be made before we provide you with a quote for service. The cost of the quote is CHF 150.00 which will be credited against our quote in case of acceptance.
In the case of a quote refusal, the cost of the quote must be paid before your watch is returned to you. Administrative and packaging costs are included in this price for all returns to Switzerland. For all returns to the rest of the world, postage and customs costs are not included in our quote and remain your sole responsibility for payment.
For any other questions or information, please send your request to [email protected]"
My two cents. As a long-time collector with high standards for watch restoration, I previously had my watches serviced by a "Meilleur Ouvrier de France" watchmaker. Still, I’d feel totally confident getting my watch serviced/restored by UG. They really respect collectors and have some of the most knowledgeable experts around the world backing them up !
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