Is this a common thing? I feel like common sense would dictate to not place a printed bezel into an ultrasonic cleaner? i.e. Remove the bezel and place the case alone to be cleaned.
I'm waiting to hear back from the owner who is a well respected watch maker, decades in the industry. I'm of the opinion he may have left it to one of his employees. Unsure how I proceed from here.
In my mind there is some manner of remuneration for the loss of vintage quality/value. But moreover, this is the perfect example of why you have to give EXPLICIT written instructions every time you have something serviced. Or send it to someone/place that has the collector community backing for "restoration" or "specialist service" I.e. SwissTec.
Sorry this happened to you, I'm in NEO if you need a couple beers to console you next time you're in the area.
he owes you a new bezel
Damn it. The ultrasonic messed up my 6265 Daytona bezel as well. See the before and after... all I used was some washing detergent and 30secs in the ultrasonic in warm water. Also, alcohol swabs will make the paint run... I will recommend warm water and light detergent without ultrasonic.