It was a transaction 'gone bad'. Guy bought it off our website paid full price thru Shopify we sent it to address on order, which was not his address, but same last name, went to the house where it was delivered and said the shipper, us, had the wrong address and the owner of the house gave him the package without asking any questions. As soon as he received the package he initiated a chargeback. I contacted him as soon as I found out, he confirmed that he had the watch and proceeded to tell me 'to suck my balls'. The cell # still works but it can't be traced to an address. As much as I can find out he is in either the Tampa area where the watch was mailed or Palm Beach. He goes by the name of Barry Jones or David Jones.