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FreelanceWriter
·I think you’re confusing the commitment the dealer is showing with what they should be doing. There is nothing in it for them, hence why they’re not bending over backwards to please the buyer. It’s human nature, that’s all. Anyway, not in this to argue so I’ll not pass further comment on it.
I'm not confused: the commitment the dealer is showing is exactly what they should be doing. Their company (and they) sell expensive delicately designed and constructed precision device that they know needs regular service and occasional major overhauls, and they're aware that it their responsibility to deal with defective units sold by the manufacturer under their express warranty. That's just part if the job they chose. They're not necessarily obligated to replace it at the customer's request; but they may have no choice depending on whether they can get it fixed within a reasonable number of tries and amount of time. Would he have been offered an immediate replacement if he'd bought it there? Quite possibly. Until the delay or number of tries becomes unreasonable, they have most if the leverage. Once it becomes unreasonable and he gets fed up, their roles can switch very quickly.
Well, I find some truth in what you're saying but I don't know if the same rules apply when it comes to watches.I bought my car from a known and somewhat reputable second hand lot, before sealing the deal I took it for an inspection in which they found some things-
- Engine light was on (I noticed that prior to the inspection).
- The brake light frame was cracked which let water into the roof and some water damage was visible on the inside of the car. I did a Google search and found out it happened to a handful of cars from the same model and everyone who had this issue was able to fix it under warranty. The car had a full year of warranty left and I was able to get a good price for it (18% lower than blue book) so I decided to go for it cause I know both problems were covered by the warranty.I bought the car and drove straight to the main service center, the fixed everything - no questions asked.
I don't disagree with much of that, and without meaning to sound rude, it doesn't really relate to the point of the discussion (what's appropriate to expect when you take a warrantied Omega for service into a boutique where you didn't buy it). That relates to other points, like safety, whether everything needs to be in writing, trusting verbal warranties and specific representations, etc. But it's got nothing to do with comparing the positions of the customer and the boutique as they relate to the warranty service or repair claim as a simple contracts issue and the UCC.
If you bought it with a Omega warranty, it's appropriate to expect the Omega boutique to take it in for service, even if they can choose to read the contract as strictly as possibly. The boutique is much less likely to offer a replacement (at least not without trying to get it repaired properly as quickly as possible for that kind of routine service, and as many times as you'll let them. But they're not doing it to be nice to him; they understand their obligation. I just think it takes some real balls (and not in the admirable way) on the poster who took it upon himself to tell another adult where he should or shouldn't buy a watch. No offense intended.
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