Please consider donating to help offset our high running costs.
I'd call them if I could but I am deaf and cannot use a phone; hence, email.
Update: Larry S. generously offered to join me on my visit back to MJ, and I couldn't have had a better person beside me--calm, cool, friendly, but also all business.
Various options were discussed. The ideal one, as mentioned here by a few people--replacement Tritium hands--would have been nice, but challenging because of their scarcity--where would we find them? Reluming was another option considered, but it brought up the question of who would do it--and (in my mind) what would constitute an acceptable standard. The final decision was: MJ would obtain and install a new set of Omega hands, and also return the old ones to me--which perhaps Hyman or someone else could match to the lume on the dial. It wasn't a perfect solution, but in a situation like this, there's no perfect solution--it's all sort of middling.
When I asked MJ why they hadn't contacted me when the lume broke, he said (as well as I could understand) that the watchmaker assumed it wasn't important enough to mention--which struck me as a a bit of a stretch for a watchmaker working on a vintage watch. (Larry, if I misunderstood this part, please correct me.)
So--I can't thank Larry enough for keeping things level, and for wrangling with a difficult communication situation (he used speech recognition on his phone)--and for going out of his way to help. It's people like him that make this Board really great.
Walrus--yes, there's some pretty good tech stuff to help with deaf communication now--email, texting, speech recognition--and it all helps a bit, but there's still a lot of room for improving the speech recognition stuff--. I usually use sign language, but Mrs. Muddlerminnow was working today and couldn't come along to translate--so I'm especially grateful for Larry's help.
Of course, all is now said, but not yet done--I'll have an update again in July.
Thanks everyone for your input.