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You should be able to see the money in your account with "On Hold" on red underneath, if that is the case. It happens with new accounts. But the details are explained, there, inside your account and not with an email as I am aware of. Again, by entering your account through your browser and NOT through this email.
Just the wording of the email reads like a cheap scam. Run a mile.
I guess I am asking if the funds are actually on hold or not. Are you just believing the email, or actually checking your PP account? The email seems very suspicious. If you send a scammer a tracking number, he may be able to have the package diverted.
If PP really needs the tracking number, I would go directly to your account and enter it. Don't send it to that email address, it's an obvious phishing email. The writing is terrible.
This does seem like a scam (based on that email address alone), but I’m trying to figure out the angle. What would they get if you send them the tracking number of the package? Other than the ability to track it? Maybe they would escalate if you respond, saying it must be shipped to a different location (but if you already shipped, you can’t do that).
Very strange.