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Sales reps should stick with sales!
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Frunkinator
路I can assure you that no one is hired without the proper training and knowledge of the brand and product. Might take a little learning curve for new hires because the knowledge is so vast and impossible to learn in only a few months. History, technology, and competitor analysis are all covered in training. Maybe the sales professional you talked with just started? There could be a number of reasons, but I respectfully disagree. Not trying to pick a fight or anything, as everyone has their own opinions, but "don't really know much about the product" is not correct.
I'm sorry, but if you don't know how to adjust a certain piece of a product sold in your store, then call someone else. I prefer they don't use my watch as a $5k guinea pig.
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ReturnOfUltraman
路He told me "I've sized links, but never touched the microadjustment before, you taught me something today"
I'm sorry, but if you don't know how to adjust a certain piece of a product sold in your store, then call someone else. I prefer they don't use my watch as a $5k guinea pig.
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Jminchoi
路I can assure you that no one is hired without the proper training and knowledge of the brand and product. Might take a little learning curve for new hires because the knowledge is so vast and impossible to learn in only a few months. History, technology, and competitor analysis are all covered in training. Maybe the sales professional you talked with just started? There could be a number of reasons, but I respectfully disagree. Not trying to pick a fight or anything, as everyone has their own opinions, but "don't really know much about the product" is not correct.
Bracelet changing is also in fact something taught.
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Jminchoi
路He told me "I've sized links, but never touched the microadjustment before, you taught me something today"
I'm sorry, but if you don't know how to adjust a certain piece of a product sold in your store, then call someone else. I prefer they don't use my watch as a $5k guinea pig.
LOL. I have a CDL but I haven't driven a semi other than in the CDL course that was paid for by my employer. I wouldn't get in a 18 wheeler and drive it unless it was an emergency that required it of some sort. But to my employer I am "trained"
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arkstfan
路Sadly most sales reps these days a just pure sales reps and don't really know much about the product. They could be selling cars or clothes. I think that Omega has a training program for their sales reps, but I don't think that bracelet changing is part of their curriculum. 馃槈
Not to sound sexist, but most of the women sales reps at OBs were very nice to chat with and cute, but "learning" about the watches. The men were hit or miss, a handful are extremely knowledgeable and watch guys, but most are just "sales" guys trying to get to your emotional side and play mind tricks into getting you to buy now.
I've not been to a boutique we ain't got such fanciness out here in the sticks. But I will say at the non-chain jewelry stores I've been to in Arkansas the knowledge of watches among female employees is very good. Visiting with them though most are second and third generation in the business and dad or grandpa was often a watchmaker. Comes down to passion for the work more than genes.
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abrod520
路Yeah, the learning takes forever and then some, especially for people who have never had any experience with watches. But for me, it doesn't matter how you dress, if you're a fan of watches and OMEGA, then you're a friend to me.
They're friendly, but only follow up afterwards if you happen to be wearing an Omega when you visit. And if you happen to be wearing a modern, limited-edition Omega, they're your best friend in the world.
Walk in wearing a Heuer Carrera (worth roughly twice that modern LE) though, and the information you requested won't reach you....
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cicindela
路路Steve @ 惟F
Pfft, There's only one model for professional nail clipping, The No Grow Back
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Frunkinator
路Update, i simply could not accept what happenned. Went to the 5th Ave boutique and spoke to service. Technician is notating the incident as a training issue to higher management. And replaced all of the screws this other guy touched... Watch looks new again.
Edited:
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Mr Bing
路You'd think familiarity with the products would be a necessity for any Omega employee. It's quite concerning who they are recruiting these days...
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EtherMan
路When you get bored with it you can still sell it to me.
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ISAKOFF
路lmfao! I hate boutiques for that reason alone.
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guelerct
路That's unfortunate
I had world class experiences at San Diego and Natick MA locations
I had world class experiences at San Diego and Natick MA locations
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ulackfocus
路This was only the bracelet. Imagine what could happen if they had to open the case back for some reason. A hammer ????
Hey, maybe that employee is one of our n00bs like theridewill.
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Frunkinator
路When you get bored with it you can still sell it to me.
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JohnSteed
路The one down near canal Street... Fairly new and recently built up complex of offices and retail over there.
Um...no. You need to head up to Madison &.....56th....
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JohnSteed
路Update, i simply could not accept what happenned. Went to the 5th Ave boutique and spoke to service. Technician is notating the incident as a training issue to higher management. And replaced all of the screws this other guy touched... Watch looks new again.
馃憤 馃憤
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Nobel Prize
路That's weird. I've taken watches to the Omega Boutique in NYC and they always sent them to the lab to do anything from strap change to bezel spring fix. ??
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abrod520
路Surprisingly, I'm more interested in people who aren't wearing Omega's. Tie between two people so far. One gentleman had a Patek annual calendar in platinum, the other was a Paul Newman Big Red. Some awesome stuff.
Yeah, you can tell some of the people at the OB are super into watches in general, while others don't quite care. I wore a stunning 145.012 into the OB last time and the sales reps went no further than "Oh, a Speedmaster, very nice" 馃榿
I hate to say it out loud but the only reason I'd buy a watch new from a Boutique would be to get in good with a sales rep so I could secure limited-edition Speedmasters better. Even then though, I'm not sure it's worth the minimum $2k depreciation hit from buying new, full-price versus waiting a year and buying secondhand... Hell, even got my XI-45 at a great price a year after they were released!
