Sales reps should stick with sales!

So I took my new Moonwatch out of the box to wear today for the first time. I did size it down one link at my AD last week, but hadn't worn it.
Today was a little warmer out. I felt maybe I should feel how adding the one link and adjusting the micro adjustment would feel. So I mosey into a nearby Omega boutique. I explain I want my link added and micro adjusted. He said ok... And this is when things went wrong.
He struggled with the screws at first which I get because they can be stiff. Then he began to struggle with the micro. He took a hammer and began hitting the micro adjustment spring bar. I said you don't need to do that. I can do it with a paperclip, what are you doing (as he hammered harder and harder. Somehow it came out... And he says "oh, it's a spring bar". I said yes, may I put it on the adjustment I want myself. He hands me the watch and I start inspecting. Didn't take much to see the bullet hole he put next to the microadjustment hole. I pointed it out and he pretented to not see it at first. I said look (you couldn't miss it. )
I explained that if it was just a scratch it would be excusable. But a dent hammered into the endlink was not. I kept my cool the entire time, apologizing he was being troubled and asked that a new endlink be installed.
Manager shows up, she agrees it needs to be replaced. Goes in the back and pulls out an endlink for an older pushpin one. Of course it doesn't fit. Then the guy goes to the display case and gets her an entire watch.
She ended up taking the parts from the store watch and replacing my endlink and springbar.
Kudos to taking care of the issue (they created) and they were very nice.
But my issue is why are sales reps doing strap changes and bracelet adjustments if they are not proficient in ALL of the watches?!?
I showed him how to change the microadjustment to save the next guy. This entire situation blew me away, come on Omega... Seriously.

That sucks, glad that the OB was able to resolve it for you. If you want it done right, sometimes you gotta do it yourself. Get a bergeon tool and do it yourself next time.

What a dumbass. How did the putz get a job there? Personally, I would have stopped him from hitting your watch with a hammer by any means necessary.

Yeah I bought a cheap screw driver set from amazon a while back but didn't want to use it. I own an expensive tool to change the lugs spring bars but needed the screw driver. Figured the boutique have the correct screwdriver and could do it in 2 seconds... Not hammer time 45 minutes later.

On a completely unrelated side note, did I show you all my new nail clippers?

I tried. I was fast and said what are you doing. Its a spring bar I usually use a paperclip to adjust... Ahh, I was just trying not to jump over the counter. And knew I needed to stay cool in order to have anything replaced. I was right!

Good thing was I left the plastic on the watch and case, and he had it in the bracelet holder while doing this surgery, so he never went anywhere near my actual watch.

Well, my AD is not close to me otherwise I would have went to him... And who in the world would think the boutique would fυck up a bracelet adjustment.

Which boutique was this?

Aluminum bat time?? 😎

The one down near canal Street... Fairly new and recently built up complex of offices and retail over there.

Nope they definitely do not! Next time I will go out of my way to the big 57st boutique or make a 50min trip back to my AD...

Madison Ave. is hands down the top team around the New York area, so you can't go wrong with a trip there. I'm sorry you had to go through that whole ordeal.

Not good, glad they sorted it for you. I went to my local Omega boutique/dealer where i got my watch today to have a link removed. They have someone there who is trained specifically for the task..

Funny thing is I asked to see the tan leather NATO. He took it out and asked if he should put it on my watch to see it... I said NO! I baby the shit out of my watches, and use painters tape on my lugs when doing a strap change. Could you imagine what this non-watch Boutique employee would have done to my lugs!

Sadly most sales reps these days a just pure sales reps and don't really know much about the product. They could be selling cars or clothes. I think that Omega has a training program for their sales reps, but I don't think that bracelet changing is part of their curriculum. 😉

Not to sound sexist, but most of the women sales reps at OBs were very nice to chat with and cute, but "learning" about the watches. The men were hit or miss, a handful are extremely knowledgeable and watch guys, but most are just "sales" guys trying to get to your emotional side and play mind tricks into getting you to buy now.

This was only the bracelet. Imagine what could happen if they had to open the case back for some reason. A hammer ????