RSC and Aftermarket Crystals

Posts
90
Likes
37
Hello OF,

Does anybody know if aftermarket crystals count as "customization"?
I have an aftermarket crystal on my 16233 and am wondering if RSC will replace the crystal for me.
Edited:
 
Posts
6,384
Likes
26,281
Hello, OF

Does anybody know if aftermarket crystals count as "customization"?
I have an aftermarket crystal on my 16233 and am wondering if RSC will replace the crystal for me.
I would highly expect them to. Rolex will bring the watch to their standards/specifications and it’s unlikely the aftermarket crystal meets those.
 
Posts
13,039
Likes
51,986
You will be asked about the crystal as a courtesy and you should say yes to a replacement. I suspect that a no answer will be a deal breaker as far as the two year service warranty is concerned.
 
Posts
20,927
Likes
47,885
I think that they will required replacement of an aftermarket crystal.
 
Posts
90
Likes
37
You will be asked about the crystal as a courtesy and you should say yes to a replacement. I suspect that a no answer will be a deal breaker as far as the two year service warranty is concerned.

I am trying to get the crystal replaced to a genuine, so I definitely will say yes to that haha.
I was just wondering if they would even accept my watch in the first place, since they seem to have gotten more strict about their service.
 
Posts
13,039
Likes
51,986
I am trying to get the crystal replaced to a genuine, so I definitely will say yes to that haha.
I was just wondering if they would even accept my watch in the first place, since they seem to have gotten more strict about their service.
Best to use an AD with an authorized service center.