Rolex/Tudor AD's keep the hangtag now?

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Rolex doesn't need any excuse to raise prices - they just do it and people keep buying. It wasn't all that long ago when I considered picking up a new SD but thinking that $4k was just too much for that watch...how times have changed. 馃檮

If I take a well known AD for many high end brands in Toronto as an example, Rolex is the only brand that requires them to create a little boutique separate from all the other brands they carry, in it's own little room. It has it's own specified d茅cor, and numbers I've heard thrown around for the renovations to create Rolex's required space are anywhere from $500K to $750K and by looking at the finishes they used I can believe those numbers easily.

Keep in mind that the other brands this store carries include watches that put Rolex to shame in just about every way imaginable, so JLC, AP, ALS, Breguet, VC...as well as Omega...

Rolex has similar requirements for watchmakers, although clearly not as extravagant. They require specific square footages, specific counter top materials, etc. along with things like specific equipment that many brands also require to actually do the work.

In both cases they use these elaborate requirements to get both AD's and watchmakers to drop their accounts by not being able to meet their "updated" requirements. One watchmaker recounted an experience his friend had with losing their parts account because his working space was a few square feet short of the latest requirements - we're not talking about a lot of space, but Rolex requirements are completely rigid so close is not enough. The fact that they had been repairing Rolex watches there without issue for decades, and that this extra space would not materially change how the work was done meant absolutely nothing.

To meet the requirement (this was at a Rolex AD in the US by the way) they would have to take away from the jewelry repair area, and that was already so small they couldn't do it. Rolex said tough luck - now the AD sends all repairs to the factory, takes their cut of the service price, and the watchmaker is out of a job...

I don't put much past Rolex - they are the most cut throat brand you could possibly imagine.

Cheers, Al
 
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Sounds like the keep
ing of my hangtag is small fry compared with the other bits going on here.
As the days go one, I csn almost see why the are doing it. Stoping the resellers market. Whether that is ebay or others. Ive certainly benefited from a well ish known UK" finder of watches "selling me a 2 month old SD4k that was originally sold in Another part of the EU. I thoight 拢5.5k was okish 2 years ago!
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Rolex doesn't need any excuse to raise prices - they just do it and people keep buying. It wasn't all that long ago when I considered picking up a new SD but thinking that $4k was just too much for that watch...how times have changed. 馃檮

.....

To meet the requirement (this was at a Rolex AD in the US by the way) they would have to take away from the jewelry repair area, and that was already so small they couldn't do it. Rolex said tough luck - now the AD sends all repairs to the factory, takes their cut of the service price, and the watchmaker is out of a job...

I don't put much past Rolex - they are the most cut throat brand you could possibly imagine.

Cheers, Al

So, they are basically tightening the noose you mean? My local watch guy that does the repairs has the tools and what not, not sure about the parts so I didnt inquire; but im willing to bet hes not an official rolex repair center even though he seems trustworthy. its difficult to find outside repair options in nyc.
 
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Bit of an update on this issue.....As speaking to Tudor direct is nigh impoosible, I've spoken to 2 other big Tudor ADs. They not only give you the hangtags, they insist you have them. Not just because they are yours, but because if you ever want to sell them a watch they'd expect to get the tag.
So back to Goldsmiths it is. Apparently it's now their agreed ( agreed with who) policy to retain the tags.
So I've now enetered into a complaint with their customer services people. And for good measure with trading standards. We will see where this goes! A lot of effort for a hangtag perhaps, but I'm turning this into crusade!
Anyway avoid Goldsmiths until this is resolved!
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A gurther update. Goldsmiths have now contacted me and say I can have the hangtag. It has been their policy to retain these for audit purposes.
They have been retaining these from rolex and tudor for a year and im the first person to complain apparently.
 
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Purchased a new sub date from AD in the U.K a week ago, they would not release the watch without removing the clear seals ( he did miss a couple) The tag was not present and I specifically asked for it, gave me the tag without any fuss but seals removal they said was under new instructions from Rolex
 
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Purchased a new sub date from AD in the U.K a week ago, they would not release the watch without removing the clear seals ( he did miss a couple) The tag was not present and I specifically asked for it, gave me the tag without any fuss but seals removal they said was under new instructions from Rolex
Goldsmiths?
 
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AD in St Thomas tried to do that to me on a Hulk, I threatened to bounce and they relented.
 
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Rolex AD but not Goldsmiths.

Seal removal did not really bother me as I've been on the waiting list for a while but I'm sure others could get offended
 
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Got my hangtag back from Goldsmiths.

They said I was the first person in a year to want it ( and I guess make a fuss).
Not sure what that tells me about their Rolex/Tudor customers.
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Was recently in Bangkok and purchased a DaytonaC at the AD in Central World. Two tags were provided, the price tag in THB and a green Superlative/Certified seal. They fitted the watch, but did not removed any of the protective plastics. I did not request they do any of this, was their policy to provide the client everything with the watch. Great service there as well.
 
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Purchased a new Batman yesterday, the hang tag was removed and kept at AD. After a quick call, the tag was overnighted to my house. Seems this is a trend going forward.
 
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Purchased a new Batman yesterday, the hang tag was removed and kept at AD. After a quick call, the tag was overnighted to my house. Seems this is a trend going forward.
Was this in the UK, and if so,, who was the AD?
 
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I bought this one about a month ago and just checked in the box and for sure they took the hang tag.
It was bought in Panama
 
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Appologies if this is old news. Did a quick search and couldnt find anything...

Having just bought a Tudor BB S and G, i noticed the hangtag was not in the box. Called the AD (goldsmiths) and was told they have to reurn these to Rolex now. Is this new?
And the new Tudor boxes are not as good as the old ones!
Luckely the watch is great!
I get one from AD never heard anything so silly
 
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Common practise now. This and the warrenty card. Told this my a Leeds UK AD last week. We have gone from shock horror to normal business in 2 months.
Get used to it , or buy used.
 
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Walked out the AD with this last night!



Along with both hang tags and the warranty card.