UPS has a team of experts whose careers are dedicated to NOT taking responsibility for shipped items, and dealing with them when they have been negligent is, truly, painful. However, in this case, the person who packed those parts is wholly responsible for the loss. Anyone shipping with any of the big operations must assume their package will be abused. When I ship heavy, fragile items, I always assume a ten foot drop, crushing under 50 or more pounds, and any number of "tosses" onto conveyors. No items are babied no matter how many "Fragile" markings are present.
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