Replacement case back for constellation chronometer 300hz brown dial

Lruark5150 · Nov 20, 2023

I had my father's old 1972 Omega Constellation chronometer electronic 300hz watch serviced for a new battery and they returned it to me without the original back that said 14k gold filled bezel stainless steel back. They replaced it with an omega part without the imprint. They deny the mistake though we literally talked about the imprint as I turned it into them for service. I didn't discover it until a couple days later. Wonder if anyone out there has a spare from a watch no longer working. I lost my father in September and would love to put the watch back as he had it. Thanks

wagudc · Nov 20, 2023

I am sorry to hear that happened to you. Common practice is to return parts that were replaced. Did they charge you for a new case back? I wonder if yours was accidentally swapped with another customer's. I think you may have to buy a parts watch. It would help to know the reference you have or to get pictures of the watch.

Lruark5150 · Nov 20, 2023

ImageUploadedByTapatalk1366973651.498219.jpg

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wagudc
I am sorry to hear that happened to you. Common practice is to return parts that were replaced. Did they charge you for a new case back? I wonder if yours was accidentally swapped with another customer's. I think you may have to buy a parts watch. It would help to know the reference you have or to get pictures of the watch.

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Lruark5150 · Nov 20, 2023

Yes, I believe that they did swap the back with another customer's watch. This was at Oregon's certified Omega dealer, so thought there would be little chance of this happening. When I pointed it out, the owner I believe suspected what had happened, but the watch repair person denied it, and said it would be very unlikely and continued to gaslight me. I am hopeful I can pick up a replacement on Ebay.

JimInOz · Nov 20, 2023

Can you show us a pic of the caseback.

This model had a very plain caseback with no inscriptions except for very small text on the edge of the caseback as you mentioned. I don't think it has any affect in value or collectability, and a replacement caseback would have no more sentimental value anyway.

If it is indeed incorrect, you need to search for case reference 198.0034 or 198.034.
e.g.: 1972 Omega Constellation f300 Hz ref. 198.0034

Lruark5150 · Nov 20, 2023

JimInOz
Can you show us a pic of the caseback.

This model had a very plain caseback with no inscriptions except for very small text on the edge of the caseback.

If it is indeed incorrect, you need to search for case reference 198.0034 or 198.034.
e.g.: 1972 Omega Constellation f300 Hz ref. 198.0034

Yes, this is the correct number. Many of the other colors such as the lapis version came with the plain back. The brown face had the imprint 14k gold filled stainless steel back. There is an exact copy on ebay right now with the correct back showing. Also, when I brought the watch back to the dealer we opened it and this back had some writing in ink marker that was never inside my dad's watch.

wagudc · Nov 20, 2023

L Lruark5150
I believe suspected what had happened, but the watch repair person denied it, and said it would be very unlikely and continued to gaslight me.

Being a tuning fork movement it is quite likely the shop sent it out to a specialist to service it. That extra layer makes it even more difficult to resolve the problem. Which is why they are refusing to rectify the problem.

Lruark5150 · Nov 20, 2023

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94[/ATTACH]

wagudc
Being a tuning fork movement it is quite likely the shop sent it out to a specialist to service it. That extra layer makes it even more difficult to resolve the problem. Which is why they are refusing to rectify the problem.

Maybe, but they are the Oregon omega dealer with an in house watch repair person. They won't work on anything other than the battery on these electronic watches with a tuning fork. I only asked that they find the back, never asked for a refund or compensation. You would think they would at least admit the mistake. Frustrating.

Replacement case back for constellation chronometer 300hz brown dial

Lruark5150

wagudc

Lruark5150

Lruark5150

JimInOz

Lruark5150

wagudc

Lruark5150

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