GordonH
·I bought my wife a gold Omega DeVille quartz watch for her 40th birthday 26 years ago. The watch ran without any trouble only needing the occasional battery change until 3 years ago when the hands would no longer move when trying to alter the time.
I took the watch into a well known Omega dealer in Newcastle for repair and was told that a new crown needed to be fitted, probably due to the crown not having been pushed in firmly at some point, allowing water ingress and damaging the watch.
My wife was surprised by this diagnosis, as she was always careful with her watch.
I was charged £370 for this repair.
Since then, the battery has been changed a couple of times, but there have been no other problems.
The watch stopped recently, about a year after having a new battery, so I took it to a local watch retailer for a new battery to be fitted. After fitting the new battery, the retailer told me that the hands no longer could be adjusted as the crown seemed to be detached. I told them that a new crown had been fitted only 3 years ago!
The retailer then offered to send it away to their Omega service technician for assessment, to which I agreed.
I received a call two days ago to inform me that in the opinion of their technician the watch had had the wrong crown fitted and that it also need a new movement, which he suspected had sustained impact damage due to having been dropped on a hard surface! They have quoted £650 for the repair.
There is no way that this damage could have been caused by my wife, who always keeps the watch in a drawer when not wearing it and takes extremely good care of it at all times.
I have asked for the watch to be returned to me in its current state so that I can take it to the dealer in Newcastle who replaced the crown 3 years ago and see what they say regarding the alleged damage to the watch and the fitting of the wrong crown.
Any thoughts??
I took the watch into a well known Omega dealer in Newcastle for repair and was told that a new crown needed to be fitted, probably due to the crown not having been pushed in firmly at some point, allowing water ingress and damaging the watch.
My wife was surprised by this diagnosis, as she was always careful with her watch.
I was charged £370 for this repair.
Since then, the battery has been changed a couple of times, but there have been no other problems.
The watch stopped recently, about a year after having a new battery, so I took it to a local watch retailer for a new battery to be fitted. After fitting the new battery, the retailer told me that the hands no longer could be adjusted as the crown seemed to be detached. I told them that a new crown had been fitted only 3 years ago!
The retailer then offered to send it away to their Omega service technician for assessment, to which I agreed.
I received a call two days ago to inform me that in the opinion of their technician the watch had had the wrong crown fitted and that it also need a new movement, which he suspected had sustained impact damage due to having been dropped on a hard surface! They have quoted £650 for the repair.
There is no way that this damage could have been caused by my wife, who always keeps the watch in a drawer when not wearing it and takes extremely good care of it at all times.
I have asked for the watch to be returned to me in its current state so that I can take it to the dealer in Newcastle who replaced the crown 3 years ago and see what they say regarding the alleged damage to the watch and the fitting of the wrong crown.
Any thoughts??