On Nov. 1, I emailed Arthur and he confirmed that my ST already left Switzerland for Thailand. It figured it will be several weeks for it to arrive. I closely watched my emails and calls to my phone since the reply from Arthur. I have also visited the boutique and left my phone number for them to call me as soon as it arrives. By Dec. 1, no one from OB has contacted me.
I finally contacted my friends wife who happened to be Swatch Group country manager here in Thailand. She confirmed that my watch arrived since November and that someone tried to call me but I didn’t pick up. Within an hour, I got a call and email from Omega Thailand for me to pick up the watch.
There’s no way I missed any calls since I was on the look out for the call. Also they did not try to email me even though they have my address on file. Had I not contact my friend, I wouldn’t have know that the watch has already arrived. I’m quite disappointed in the way this has been handled. Why no emails?
At least the watch is here. Planning to pick it up on Christmas Day after my international trip.
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