Omega please read this thread. Online accessories

@Omega5thAve

😉

No 30min conversation is needed.
I called Omega South Coast Plaza in Costa Mesa in CA and with in 5min I have placed an order.

Basically @STANDY the problem is that you talk too much 😉

Somewhere 3500 miles from you there's a guy at the boutique saying: " why can't that bloke just order everything in 5 minutes like they do in California? Every time he calls it's 30 min just to buy a strap. And he has the part number!!!"

A firm favourite is:

"I didn't want to spend my day in your shop with you, trying to work out what I want to order, so I've spoken to customer services, these are the part numbers, they tell me they have them in stock in the UK, and these are the prices. Please press buttons on the computer, order them and take my money."

Normally followed by:

'Where did you get these numbers? I'll just have to get a ring binder... and my manager... and this stone tablet that shows the location of the holy grail... battle some Nazis... fall in love... realise the woman I was in love with is a Nazi... ride off on a horse into the sunset... hang on... what are you here for again? Would you like a drink?"

At this point I normally have my head in both hands, and am wondering how these people have a job...

I'm with you @STANDY - the experience is bad, others might have hit pockets of competency, but I think that's the exception rather than the rule.

It's also no great surprise - there's a huge product range, which they're expected to know all about, and then accessories... it's just too much.

Making it easier for the retail staff, and easier for us customers would surely be a win-win for Omega - we stop wasting staff time, staff stop (accidentally) wasting our time, and go back to selling watches... which is what they're trained to do.

It should not be hard to give someone money for something they have for sale...

An online store would be great and a big money saver; every time a go to the AD to buy something small, I walk out with another "unplanned" watch

@PhilN and all

Now that is exactly why they like having customers having to go to a Boutique or AD for anything as it greatly increases the odds on people weakening and walking out with a lot more than they intended to. It's a little like the supermarkets that insist on moving everything around every now and then so people end up buying stuff they suddenly see and didn't think or know they wanted. Stores are clever and people are weak = marketing 101.

Marc

I'd settle for a well put together parts list database. That way I wouldn't feel bad about messaging Archer to find out what part number the crystal for a Constellation 167.005 is.

Annnnnnd Bookmarked!!!👍

Thank you. Good information.

thanks much for this link.

Haha what did you end up ordering? If you dont mind asking?
I ordered end links for 1125 I recently bought for the FOIS.

AND That's why Omega doesn't have an online shop for accessories...