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OMEGA Helium valve fell off Event

DoctorEvil
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OP, I'm sorry to hear about what happened to your watch. I agree it's most disappointing. I myself have had to have work done on my Omega under warranty. However, from my experience Omega's customer service is very good. Just phone the customer service hotline in your country and explain the issue. They'll probably tell you to either take it in to an Omega boutique or send it via registered mail to your local Swatch service centre with a covering letter. As long as it's still under warranty, it will be fixed. No questions asked. Asking for a replacement watch might be harder though and that request will likely be refused. You will probably only get a replacement if they fixed your watch under warranty first and then the problem returns again.
 
Yang
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Already long time passed, and now the result feedback in here as the case closed.

From 7th/Oct, 2022 until 20th/Jan, 2023, finally I got the new replacement, which means the replacement watch is a factory-new timepiece including a new watch box, user manual and 5-year international warranty card.

The cause of the HEV event was lack of glue. That was my point at the begining means HEV event is a quality event although it can be solved by repairing. For products that do not meet the QC standard, replacement may be more appropriate, which is what I have been persisting in.

Before the final result to me, I suffer the rude verbal attacks from region customer service by customer manager. Many emails fly between OMEGA HQ and me, even President and CEO, Mr. Raynald Aeschlimann was informed.

Anyway, case is closed. I just hope HEV Event is the accident not the universality. And defend the rights no matter what happens as my personal perception.

Happy New Year to everyone here.
 
SC1
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Yang Yang
Already long time passed, and now the result feedback in here as the case closed.

From 7th/Oct, 2022 until 20th/Jan, 2023, finally I got the new replacement, which means the replacement watch is a factory-new timepiece including a new watch box, user manual and 5-year international warranty card.

The cause of the HEV event was lack of glue. That was my point at the begining means HEV event is a quality event although it can be solved by repairing. For products that do not meet the QC standard, replacement may be more appropriate, which is what I have been persisting in.

Before the final result to me, I suffer the rude verbal attacks from region customer service by customer manager. Many emails fly between OMEGA HQ and me, even President and CEO, Mr. Raynald Aeschlimann was informed.

Anyway, case is closed. I just hope HEV Event is the accident not the universality. And defend the rights no matter what happens as my personal perception.

Happy New Year to everyone here.

Glad to read that Omega satisfied your quest to get a replacement watch vs. repairing your original watch.

If I may, how exactly did you convince Omega to not service your original watch and instead replace it with a brand new watch? Seems like gluing in the HEV would have been easy and fast.

Happy new year to you as well.
 
Archer
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SC1 SC1
Seems like gluing in the HEV would have been easy and fast.

Yes - this would be the standard repair under warranty...
 
Foo2rama
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Well I think we know why the regional rep lost his cool….
 
nkhandekar
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It looks kinda nice without the second crown. I wonder if there is a way to make some lemonade from your detatched-crown lemons
 
RI Omega Fan
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Archer Archer
Yes - this would be the standard repair under warranty...

Wait a second… the HEV valves on my PO and 300m are glued on?
I’m obviously not a watchmaker, at all, but that is news to me. I just assumed they were screwed in there somehow.
 
Archer
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RI Omega Fan RI Omega Fan
Wait a second… the HEV valves on my PO and 300m are glued on?
I’m obviously not a watchmaker, at all, but that is news to me. I just assumed they were screwed in there somehow.

Thread locking compound...a.k.a. Loctite
 
N
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Same thing happened on mine luckily I was in the house and found the crown
A bit of locktite on the screw ,which was floating around inside the case , fixed the problem
 
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