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Martin_J_N
路A few weeks back I had ordered the leather strap from the Seamaster 300 and deployant for my Railmaster from my OB, a couple of days ago I received a call from my OB to say that the items had arrived and if I bring the watch in one of the team will fit it for me. So this morning I arrived at the store, no appointment, was welcomed in and met by the manager who showed me to a table and said that he would fit the strap for me.
So after a few minutes and a good chat about watches, the strap was fitted.
The frustration in the store not being allowed to offer a full buying experience, or any refreshments at all was made very clear, business is getting back to normal but not fully there just yet. The management team really want to get back to how it was before Covid as they are very conscious that when you are spending 拢4000+ on a single item it is not like shopping at the supermarket or buying clothes it is a big purchase and needs to be handled accordingly.
After 20 minuets we left, watch now on its new strap, we had spent a very relaxed time in store, chatted about watches, had confirmation of the 6.6% price rise from Tuesday, mused about Rolex and the forthcoming new Submariner.
Next we wandered over to the Rolex store, no one was in the store so we went to walk in, but we were stopped by security guy on the door, sorry you have to have an appointment, but no one is in the store, sorry but that's the rules. No attempt by the staff to change the guards decision even though they we stood chatting amongst themselves not busy at all. I understand that jewellery stores have their own rules and regulations in these strange times but to stop people coming in when the store is empty? I wouldn't mind but I have bought watches in the store and they know me. Strange times indeed.
So after a few minutes and a good chat about watches, the strap was fitted.
The frustration in the store not being allowed to offer a full buying experience, or any refreshments at all was made very clear, business is getting back to normal but not fully there just yet. The management team really want to get back to how it was before Covid as they are very conscious that when you are spending 拢4000+ on a single item it is not like shopping at the supermarket or buying clothes it is a big purchase and needs to be handled accordingly.
After 20 minuets we left, watch now on its new strap, we had spent a very relaxed time in store, chatted about watches, had confirmation of the 6.6% price rise from Tuesday, mused about Rolex and the forthcoming new Submariner.
Next we wandered over to the Rolex store, no one was in the store so we went to walk in, but we were stopped by security guy on the door, sorry you have to have an appointment, but no one is in the store, sorry but that's the rules. No attempt by the staff to change the guards decision even though they we stood chatting amongst themselves not busy at all. I understand that jewellery stores have their own rules and regulations in these strange times but to stop people coming in when the store is empty? I wouldn't mind but I have bought watches in the store and they know me. Strange times indeed.
