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Omega 3861 -- intermittent loud "tink" noise every 30 seconds
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VizslaFriend
路Update regarding my Speedmaster:
I took my hesalite 3861 to the Omega Boutique in Zurich. They confirmed hearing the tink sounds every 20 seconds or so, and agreed to fix it under warranty. My watch was sent to Biel, and 2.5 weeks later I received an email that my watch is ready for pickup.
Based on the service report there were no major complications, and no damaged components were found that would need replacement. However, a full service was necessary, including the application of fresh lubrication. A new 2-years warranty card has also been issued as part of the service.
So, happy ending for me. My Speedy is as accurate as before (+1 seconds gain in 3-4 days), and I no longer hear the weird sound.
I took my hesalite 3861 to the Omega Boutique in Zurich. They confirmed hearing the tink sounds every 20 seconds or so, and agreed to fix it under warranty. My watch was sent to Biel, and 2.5 weeks later I received an email that my watch is ready for pickup.
Based on the service report there were no major complications, and no damaged components were found that would need replacement. However, a full service was necessary, including the application of fresh lubrication. A new 2-years warranty card has also been issued as part of the service.
So, happy ending for me. My Speedy is as accurate as before (+1 seconds gain in 3-4 days), and I no longer hear the weird sound.
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VizslaFriend
路Just an observation, but none of these members seem to have amassed a very big post count on this forum.......I'm not implying anything or reading much into it, as I said, it's just an observation, that seems a little counter intuitive.
I would've thought your more fanatical watch guy, would on average tend to have a highish post count, and as a fanatic would be more likely to spot something (either real or imagined) wrong with his watch
Make of it what you will........
To explain my story, I joined OmegaForums a year ago, because I found this thread and wanted to chip in. Hopefully this explains the low post count.
However, I have been a member of Watchuseek since 5 years, and my post count there is currently at 924.
I don鈥檛 consider myself a fanatic, but I love my Omegas. I was fortunate enough to buy a new Ed White and a used Seamaster 300 NTTD last year, and a White Speedy the year before, and I wore these watches much more than my hesalite Speedy. So even though I was slightly concerned with the tink sound, I was in no hurry to get it fixed because I only wore the hesalite Speedy a handful of times last year.
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Pastorbottle
路Good to see someone has actually done something about it, instead of just whinging about it!
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bigtriangle68
路Good to see someone has actually done something about it, instead of just whinging about it!
So much for your asinine insinuation that sub 1000-post sock puppet accounts fabricated the issue. Now you have evidence that Omega acknowledged the noise issue.
And I did something about it. I started this thread and took mine to an Omega Boutique and was told they would need it for at least 6 months.
Edited:
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bigtriangle68
路Update regarding my Speedmaster:
I took my hesalite 3861 to the Omega Boutique in Zurich. They confirmed hearing the tink sounds every 20 seconds or so, and agreed to fix it under warranty. My watch was sent to Biel, and 2.5 weeks later I received an email that my watch is ready for pickup.
Based on the service report there were no major complications, and no damaged components were found that would need replacement. However, a full service was necessary, including the application of fresh lubrication. A new 2-years warranty card has also been issued as part of the service.
So, happy ending for me. My Speedy is as accurate as before (+1 seconds gain in 3-4 days), and I no longer hear the weird sound.
Interesting that they serviced yours in 2.5 weeks. I was told by my local Omega Boutique that Omega would need my watch at least 6 months, but I'm in the USA, so maybe service times are different.
Since Omega serviced yours due to the weird noise, did they specifically explain what caused the noise?
A full tear down, cleaning and re-lube is the fix for this noise issue?
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VizslaFriend
路Interesting that they serviced yours in 2.5 weeks. I was told by my local Omega Boutique that Omega would need my watch at least 6 months, but I'm in the USA, so maybe service times are different.
Since Omega serviced yours due to the weird noise, did they specifically explain what caused the noise?
A full tear down, cleaning and re-lube is the fix for this noise issue?
It is a pity that they quoted 6 months for you, they should strive for faster customer service outside of Switzerland as well.
No additional information was given about the cause of the issue - I did ask, but all they were able to tell me is what was included in the service report.
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josiahg52
路So much for your asinine insinuation that sub 1000-post sock puppet accounts fabricated the issue. Now you have evidence that Omega acknowledged the noise issue.
And I did something about it. I started this thread and took mine to an Omega Boutique and was told they would need it for at least 6 months.
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bigtriangle68
路...there is nothing confirmed at all.
馃榾
"I took my hesalite 3861 to the Omega Boutique in Zurich. They confirmed hearing the tink sounds every 20 seconds or so, and agreed to fix it under warranty. " -- VizslaFriend
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Bonk
路Very low post count. Proceed at your own risk. 馃槑
@bigtriangle68, I get it. Expensive watch. Weird noise. Annoying. You have three choices:
1. Sell it and move on.
2. Send it in for service and move on.
3. Live with it and move on.
I recommend #2.
As far as the 6 month turnaround goes the OB did what they were supposed to do. Under promise. I suspect if you actually sent it in you鈥檇 get it back sooner than 6 months. Since it鈥檚 still under warranty the inspection, cleaning and lubrication probably won鈥檛 cost a penny. That alone would prompt me to send mine in.
@bigtriangle68, I get it. Expensive watch. Weird noise. Annoying. You have three choices:
1. Sell it and move on.
2. Send it in for service and move on.
3. Live with it and move on.
I recommend #2.
As far as the 6 month turnaround goes the OB did what they were supposed to do. Under promise. I suspect if you actually sent it in you鈥檇 get it back sooner than 6 months. Since it鈥檚 still under warranty the inspection, cleaning and lubrication probably won鈥檛 cost a penny. That alone would prompt me to send mine in.
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bsowers34
路Six months is more like 6-8 weeks in the USA for service.
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ErichKeane
路Six months is more like 6-8 weeks in the USA for service.
That said, "goes to Switzerland" is actually closer to 8-10 months 馃榾
As far as the above being confirmed: I think we all heard it in the video. I don't think "tink sound was made" was under debate. What WAS was whether it is harmful/problematic/a concern/etc. So far 1 person has decided it IS a concern enough to do something besides complain about it (which I'm happy to see finally happened!).
Otherwise @bigtriangle68 has decided it is LESS concerning than living without one watch for a few months. WHICH makes it difficult for ME to care about of course.
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bsowers34
路Yeah, the "6 months" is in case it needs to go back to Switzerland. The AD/OBs constantly quote this number because it is very much the 'worst case'. My SA is particularly good and made it clear that the turn around for "stays in the US" is significantly lower. I found it is closer to 4-6 weeks at this time last year for the "stays in US".
That said, "goes to Switzerland" is actually closer to 8-10 months 馃榾
As far as the above being confirmed: I think we all heard it in the video. I don't think "tink sound was made" was under debate. What WAS was whether it is harmful/problematic/a concern/etc. So far 1 person has decided it IS a concern enough to do something besides complain about it (which I'm happy to see finally happened!).
Otherwise @bigtriangle68 has decided it is LESS concerning than living without one watch for a few months. WHICH makes it difficult for ME to care about of course.
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ErichKeane
路The last one I sent to Switzerland was back in 4 months.
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Evitzee
路Saying '6 months' and getting it done in a few weeks is just an example of 'underpromising and overdelivering'. If @bigtriangle68 isn't willing to have it looked at under the warranty program because it might be away for awhile, then the issue can't be that bad. Either send it in or just live with it.
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Pastorbottle
路So much for your asinine insinuation that sub 1000-post sock puppet accounts fabricated the issue. Now you have evidence that Omega acknowledged the noise issue.
And I did something about it. I started this thread and took mine to an Omega Boutique and was told they would need it for at least 6 months.
As for starting the thread, well that is only a very small effort, yes it is ok and indeed good to ask if others have had the problem, but when the response indicated that very few others have had this problem or are even aware of it, you then proceeded to ignore the fruit, born of your question.
Now, 7 out of who knows how many, (it is a mass produced product, after all) is a statistically insignificant amount and may go as some way to indicate as to why there seems to be no common awareness of this problem.
Especially given, as the thread is now over 2 years old!
But instead of accepting that no one here, including those who are professionals in the field, knew the answer to what is apparently an obscure question and taking the advice offered, that of sending it in under warranty..................you persisted in banging on about it like you were trying to drum up some great conspiracy.
Well.....it all comes across as a bit entitled and needy.
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ErichKeane
路Either send to damned thing in or don't.......It's a simple case of: Put up or shut up!
As for starting the thread, well that is only a very small effort, yes it is ok and indeed good to ask if others have had the problem, but when the response indicated that very few others have had this problem or are even aware of it, you then proceeded to ignore the fruit, born of your question.
Now, 7 out of who knows how many, (it is a mass produced product, after all) is a statistically insignificant amount and may go as some way to indicate as to why there seems to be no common awareness of this problem.
Especially given, as the thread is now over 2 years old!
But instead of accepting that no one here, including those who are professionals in the field, knew the answer to what is apparently an obscure question and taking the advice offered, that of sending it in under warranty..................you persisted in banging on about it like you were trying to drum up some great conspiracy.
Well.....it all comes across as a bit entitled and needy.
Heck, Rolex STILL hasn't admitted they have a problem with the 32xx movements, and there are 3-4 orders of magnitude more folks who have had those problems...
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bigtriangle68
路Best I can tell, Omega makes 150,000+ Moonwatches per year (a little envelope math on their annual reports). They've been making the 3861 since mid-2019 (probably longer!), meaning there are roughly a million 3861 movements out there. SEVEN "ting noises" seems like a really minor thing to be concerned about from a "should everyone know about this" perspective. Particularly when Omega is fantastic about accepting warranty responsibility for things. So this seems like a nothing-burger to me.
Heck, Rolex STILL hasn't admitted they have a problem with the 32xx movements, and there are 3-4 orders of magnitude more folks who have had those problems...
Can you cite a source for 150,000+ Moonwatches being produced per year and show us your math?
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ErichKeane
路Can you cite a source for 150,000+ Moonwatches being produced per year and show us your math?
Swatch annual report: https://www.swatchgroup.com/sites/d.../en_swatchgroup_2024_financial_statements.pdf
Shows 2024 had ~ 6.4 BILLION CHF in 'net' WATCH sales. Morgan Stanley estimates (according to this: https://gulfnews.com/business/retai...es-as-other-swatch-brands-struggle-1.96834101) that 1/3 of Swatch profit is from Omega, though everything I see in the annual report shows that each of the swatch watch groups make roughly the same profit margins, so I'm going to consider that they probably get ~1/3 of net sales as well, so ~2.1 Billion CHF in Omega sales.
I know the stores have ~30%+ margin based on discussions with ADs, so I consider an average 'net sale' price of ~$5000 (since that 'net' doesn't include dial cost, which Rubattel makes many of their dials, Universo makes a lot of the hands/etc). I'll bet that this $5000 net-per-watch is high, so this biases my final number low, but again, envelope math.
That makes ~420,000 watches per year by Omega. I've been told by my OB that their store (and most of the OBs in the US) get about 40+% of their sales per-watch from Moonwatches, with ATs, other Speedmasters, and 300m making up the majority of the difference.
That gives ~168k/year. Rounded down for envelope-error-margins, got me to ~150k a year.
THAT SAID: If Omega made 100,000 3861s total in ~7 years (about 1/10th of my estimate), SEVEN of these isn't a blip.
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Pastorbottle
路To be fair of those guestimated million + 3861 moments the most of the owners will have never even heard of this esteemed forum, let alone be members of it..........But of those that are members, I'd still say that 7 tinks is most likely a statistically small sample from which to base claims of it being a big quality control issue.
That is not to say that the tink problem doesn't exist, obviously it does as the one member (we know of) that has sent theirs in to be rectified has established, as since returning from Omega service, the problem has gone away.
And a big thanks to that member for bothering to keep us updated.
As a result we now know there is a fix.
It's a pity they weren't told what exackly the problem was or what the fix was, but that's not all that unusual.
As the tecnician who fixed it, probably couldn't be arsed trying to explain the whats and hows of it to the staff at the OB or AD as it would be like trying to read Shakephere to a dog..... the dog will know you talking to him but will soon loose interest and engage in something he does understand....like licking his balls!
Not being unfair to the staff at the OBs or ADs but it's about putting aces in their places, I doubt the aforementioned tecinician would be as good as them at their jobs.
That is not to say that the tink problem doesn't exist, obviously it does as the one member (we know of) that has sent theirs in to be rectified has established, as since returning from Omega service, the problem has gone away.
And a big thanks to that member for bothering to keep us updated.
As a result we now know there is a fix.
It's a pity they weren't told what exackly the problem was or what the fix was, but that's not all that unusual.
As the tecnician who fixed it, probably couldn't be arsed trying to explain the whats and hows of it to the staff at the OB or AD as it would be like trying to read Shakephere to a dog..... the dog will know you talking to him but will soon loose interest and engage in something he does understand....like licking his balls!
Not being unfair to the staff at the OBs or ADs but it's about putting aces in their places, I doubt the aforementioned tecinician would be as good as them at their jobs.