Omega will remove any component like the dial or hands if for some reason they feel it may possibly cause a problem that would result in the watch comin back under warranty. No amount of arguing with them will change that. So you need to inspect the dial when it comes in, or have a watchmaker do that for you, to determine why it was removed, and what can be done to prevent whatever issue they removed it for.
Omega will often remove these parts for very minor things, or things that can be repaired, so it certainly may be possible to put this watch back the way it was. I would also look at the hands.
Note that if you do have someone open the watch, it would void the warranty from Omega service.
Cheers, Al
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