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bama2141
·Back in July I started a thread about the misalignment of the Naiad caseback on my new Seamaster 300M Ceramic and Titanium
https://omegaforums.net/threads/naiad-lock-caseback-tolerance-follow-up.99397/#post-1296340
To recap, the benefit of the naiad caseback (maybe among other things) was to assure that the text on the caseback was always properly aligned to the case, to provide a pleasing visual appearance. Mine wasn't. My initial fear was that the caseback was not properly locked in place, and therefore would be vulnerable to water intrusion.
After bringing the issue to my local Omega Boutique, we found another watch in their inventory with the same issue. Both watches then were sent to the service center for resolution. It turned out that the casebacks were, in fact properly locked, but the text on the caseback was simply misaligned relative to the locking features -- a manufacturing error.
OK -- so a simple fix --- just screw off the discrepant caseback and screw on a properly made one. Unfortunately that simple fix took 135 days. So the watch sat at the service center for almost 20 weeks waiting for the replacement part.
At any rate, the good news is that the watch is now fixed and back on my wrist. Omega stood behind the product and made it right (eventually).
The bad news is that it never should have happened in the first place. Sure, stuff happens, but this was a failure on multiple levels. The caseback supplier made the error and didn't catch it. They shipped a batch of bad parts to Omega (yes - there are many more out there), and Omega didn't catch it on their receiving inspection or on the final inspection prior to shipment. Even so, if they properly provisioned for spare part availability the fix would have taken virtually no time at all.
To their credit, the Boutique contacted the service center multiple times to track the repair and delivery. The service center promised early November, then early December. Neither happened. The only reason I have the watch back now is that the Boutique sent one of the watches in their stock (with a proper caseback) to the service center as a donor to swap with mine.
A couple of photos:
Before the fix, misaligned:
After the fix:
Anyway, case closed (so to speak). Certainly an aggravation but in reality a minor issue in the overall scheme of things.
Hopefully, the spares issue will be resolved soon, so anyone else out there with this issue can get it resolved in a more timely manner.
BTW, I also started a thread about this watch
https://omegaforums.net/threads/observations-on-the-seamaster-pro-ceramic-and-titanium.98623/
...and I still love it.
https://omegaforums.net/threads/naiad-lock-caseback-tolerance-follow-up.99397/#post-1296340
To recap, the benefit of the naiad caseback (maybe among other things) was to assure that the text on the caseback was always properly aligned to the case, to provide a pleasing visual appearance. Mine wasn't. My initial fear was that the caseback was not properly locked in place, and therefore would be vulnerable to water intrusion.
After bringing the issue to my local Omega Boutique, we found another watch in their inventory with the same issue. Both watches then were sent to the service center for resolution. It turned out that the casebacks were, in fact properly locked, but the text on the caseback was simply misaligned relative to the locking features -- a manufacturing error.
OK -- so a simple fix --- just screw off the discrepant caseback and screw on a properly made one. Unfortunately that simple fix took 135 days. So the watch sat at the service center for almost 20 weeks waiting for the replacement part.
At any rate, the good news is that the watch is now fixed and back on my wrist. Omega stood behind the product and made it right (eventually).
The bad news is that it never should have happened in the first place. Sure, stuff happens, but this was a failure on multiple levels. The caseback supplier made the error and didn't catch it. They shipped a batch of bad parts to Omega (yes - there are many more out there), and Omega didn't catch it on their receiving inspection or on the final inspection prior to shipment. Even so, if they properly provisioned for spare part availability the fix would have taken virtually no time at all.
To their credit, the Boutique contacted the service center multiple times to track the repair and delivery. The service center promised early November, then early December. Neither happened. The only reason I have the watch back now is that the Boutique sent one of the watches in their stock (with a proper caseback) to the service center as a donor to swap with mine.
A couple of photos:
Before the fix, misaligned:
After the fix:
Anyway, case closed (so to speak). Certainly an aggravation but in reality a minor issue in the overall scheme of things.
Hopefully, the spares issue will be resolved soon, so anyone else out there with this issue can get it resolved in a more timely manner.
BTW, I also started a thread about this watch
https://omegaforums.net/threads/observations-on-the-seamaster-pro-ceramic-and-titanium.98623/
...and I still love it.
