My first OMEGA - worst customer experience EVER

Screws that aren't loctited in don't back out in two days, it wouldn't surprise me if they failed to reinsert a screw which let the pin fall out and the bracelet separate. Another reason it is good practice to do your own sizing, you know it is done right.

Everytime I rotate into a steel bracelet watch I run my fingers over the sides to see if any screw or pin is sticking up. You'll feel a screw backing out on an Omega bracelet long before it would fall off, allowing you time to retighten it.

This is the direction I’d be going in if it were me. Politely, of course, but also making it clear that it’s not the quality of service one would expect when buying direct from the boutique