My first OMEGA - worst customer experience EVER

JimInOz

That's what I suspect.
The "installer" lost the tiny centre tubes that the main pins are pressed into, therefore the pins are allowed to simply slide out.

duc

I'm not sure where you are, but I have ordered Omega bracelets from boutiques before (several times) and it only took a couple of weeks for me to receive them after they arrived at the boutique and were resent to me. That estimate sounds high.

Nevertheless, wait it out and once the new bracelet is fitted, you will soon forget the negative experience.

Experiences such as yours are sadly too common across many industries. Attention to detail, interest in satisfying the customer and generally good work practices are becoming more the exception than the rule.

Congratulations on the purchase. It is a fine looking Omega.

A Anaide

Looking for some advice...

I bought my first OMEGA after having considered a few different models/brands over the past few months. I wanted an automatic watch that was feminine and small - the constellation 29mm fit the bill perfectly.

For various reasons, the OMEGA store I bought the watch could not shorten the bracelet (it was at an airport) therefore I went to my local OMEGA store a few days later to get it fitted. Until then, all good.

I walked out of the store with the new watch on my wrist, extremely happy. Within an hour, I noticed multiple of the pins were loose and sticking out and I then took a closer look at the watch and noticed a new scratch on the casing, clearly done by a pointy metallic object.
I returned to the store the following day, very unhappy and they aplogised for the service and sent off my watch for repair and polishing. The repair of the bracelet took over a week and I decided not to polish the watch but to retain the right to do so at a later date.

When collecting the watch, the OMEGA staff reassured me that everything had been tested and fixed and apologised, again. I wore my watch for a couple of hours and noticed some of the pins sticking out AGAIN. At this point, I am furious. This is a brand new watch and OMEGA effectively let me down 3 times: first selling me a faulty watch, secondly scratching the watch when adjusting the bracelet and thirdly, not repairing the bracelet correctly.

They are now offering to replace the bracelet entirely - is this sufficient? It will take weeks for a new bracelet to arrive and then the watch will have to be sent to the workshop, again. I'm so unbelievably dissapointed in this brand.

Photo of the watch after everything was "repaired".

Dan S

It's interesting how many angry new members we get on OF who apparently join in order to vent. And meanwhile, the 99.9% who are totally happy don't bother to join. I'm sorry for their experiences, but there is nothing we can do to help, and these one-and-done anecdotal complaint threads don't really contribute to the community, IMO. Based on the OP's experience, they already know not to take the watch back to the same people that screwed up previously, so that advice isn't really providing any new value. And they have apparently already decided not to buy another Omega ... fair enough.

I suspect they find the forum while googling and maybe think it is associated with the brand. Obviously it's not, and I have never seen any sign that Omega pays any attention to threads posted here.

A Anaide

Hi Dan, I appreciate your comment and I posted on here to genuinely ask what I could do about it because I am not familiar with the brand and you clearly all are. I meant no harm. I am not anticipating that Omega will read this and suddenly decide on a different solution. I bought the watch from an omega store and got it adjusted in an omega store by the way.

BlackTalon

Was this an actual Omega Boutique, or an approved Dealer? The one's I've seen in airports are typically ADs, and not OBs.

A Anaide

Hi Dan, I appreciate your comment and I posted on here to genuinely ask what I could do about it because I am not familiar with the brand and you clearly all are. I meant no harm. I am not anticipating that Omega will read this and suddenly decide on a different solution. I bought the watch from an omega store and got it adjusted in an omega store by the way.

A Anaide

Looking for some advice...

I bought my first OMEGA after having considered a few different models/brands over the past few months. I wanted an automatic watch that was feminine and small - the constellation 29mm fit the bill perfectly.

For various reasons, the OMEGA store I bought the watch could not shorten the bracelet (it was at an airport) therefore I went to my local OMEGA store a few days later to get it fitted. Until then, all good.

I walked out of the store with the new watch on my wrist, extremely happy. Within an hour, I noticed multiple of the pins were loose and sticking out and I then took a closer look at the watch and noticed a new scratch on the casing, clearly done by a pointy metallic object.
I returned to the store the following day, very unhappy and they aplogised for the service and sent off my watch for repair and polishing. The repair of the bracelet took over a week and I decided not to polish the watch but to retain the right to do so at a later date.

When collecting the watch, the OMEGA staff reassured me that everything had been tested and fixed and apologised, again. I wore my watch for a couple of hours and noticed some of the pins sticking out AGAIN. At this point, I am furious. This is a brand new watch and OMEGA effectively let me down 3 times: first selling me a faulty watch, secondly scratching the watch when adjusting the bracelet and thirdly, not repairing the bracelet correctly.

They are now offering to replace the bracelet entirely - is this sufficient? It will take weeks for a new bracelet to arrive and then the watch will have to be sent to the workshop, again. I'm so unbelievably dissapointed in this brand.

Photo of the watch after everything was "repaired".