I'm much more active as a buyer than seller, and am broadly aware of what seems to be a bias on the part of the company towards buyers. I was also, to be fair, once the beneficiary of a fairly substantial refund from eBay on an item that was supposedly, but actually not delivered (long story).
Having said that, this recent episode made my blood boil, and has me seriously questioning whether I will continue to use the platform. I sold a vintage watch, and described it as not having been timed, and requiring a service for regular use. I also stated no returns. Well,
three weeks after it had been delivered, the buyer requested a return because it was running fast. I explained that there were obviously no guarantees of accuracy for a ~70 year-old watch, and that I had stated that a service would be required. He escalated, and I naïvely assumed that the facts would speak for themselves.
Well, to shorten the story a bit, without any further (email) discussion eBay simply authorized the return, and said that if I didn't refund the purchase price, they would on my behalf. I spoke to a supervisor on the "Premium Services" team, and, after a long conversation, came away with this basic understanding: if a buyer claims an item to be defective, eBay will authorize a return and force a refund,
irrespective of whether or not the claim is valid or reasonable. In fact, it will not look into the details at all!
It made no difference that I had accurately represented the watch, nor that I stated "no returns".
So, in summary, and a twist on an old cliché,
let the seller beware.
Grrrr...