Although Rolex’s reputation has never been higher, their policies to ensure their exclusive status have been frustrating customers for a while now. Not being able to buy one of their products within a realistic timeframe and for a reasonable amount of money has also given birth to an enormous gray market industry, retailers that sell new Rolex, usually online, but who have no formal association.
It begs the question of just how long the brand can continue in the same vein. They are still, by a long way, the biggest selling luxury watchmaker on the planet, but fans’ loyalty can surely only be pushed so far.
Many of the most sought after pieces are now being bought up in bulk by professional investors before they even reach the shop floor, businessmen who have built up relationships with a number of ADs and are given priority over the average Joe, who then sell them on at a steep increase. You can’t really blame the dealers themselves; they have stock that needs to be sold and if they can do it quickly, then all the better.
But more recently, some are trying to inject a little fairness back into the process. Methods such as limiting the number of watches one person can purchase at a time to combat the pros, or holding waiting list lotteries by pulling names out of a hat are designed to separate the real fans from those looking to make a quick buck.
As for Rolex themselves, they have always been a law unto themselves and we can never tell what they might do next. But the one thing that might help the situation, i.e. simply making more watches for ADs to sell, is unlikely any time soon.
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