German to USA eBay Help, Please

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arturo7

·Aug 23, 2020

Today I won an eBay action from a seller in Germany. We're having an issue completing the transaction.

When I try to pay I get this message:

Unfortunately, this seller will not ship this item to CA, United States. Here is what you can do:

• Update your shipping address and try again.
• Please contact the seller to request order total.

I've been in contact with the seller. As agreed, €10 was added to the total to cover shipping. We're not sure how to resolve the issue and we seem to have a bit of a language barrier.

The listing says "Ships to: Germany" I'm guessing this is the root of the problem. There were no other bidders on the watch, so I am assuming the seller wants to make this work.

Any suggestions are appreciated.

It is a modest watch but I reeeally want it.

Thank you

 

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WatchCor

·Aug 23, 2020

As far as I understand the issue lies in that the seller has excluded US as destination for the sale(or listed GER as the only destination). That is slightly odd that you managed to actually win the auction because in those cases the auction system doesn't allow to bid for the item.

I've had this issue once. I requested the seller to consider shipping to Finland and he did agree. Once he updated his listing the deal went through without a any issues.

But yeah, the language barrier issue issue is something I cant help with and often times is very very frustrating.

Good luck.

 

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rootbeer7

·Aug 23, 2020

Does the seller have another point of contact? Perhaps an email address of a business. Usually the problem is centred around who pays for Customs if any additional cost.

 

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mayankyadav

·Aug 23, 2020

rootbeer7

Does the seller have another point of contact? Perhaps an email address of a business. Usually the problem is centred around who pays for Customs if any additional cost.

Never deal with the sellers or buyers outsid6 ebay ecosystem.

 

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Marsimaxam

·Aug 23, 2020

Contact eBay support for help as seller is obviously willing to ship to California

 

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JimJupiter

·Aug 23, 2020

I can help with the language barrier if needed.

Nico

Edited: Aug 23, 2020

 

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Jonathan40

·Aug 23, 2020

You can type what you want to say into google translate and put it into the sellers language. You can copy what they say into google and covert for you. Not perfect but pretty close. I’ve used it a few times selling overseas and it seems to get the job done.

 

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Shabbaz

·Aug 23, 2020

I've had this several times. I think the seller needs to change something in his ebay settings. And you can use google translate for translation. It’s very good and I use it a lot. Although a couple of weeks ago I accidentally text a french estate agent: I'm naked" (while I wanted to say: "I'm home"). Not sure how google did that...

 

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rootbeer7

·Aug 23, 2020

mayankyadav

Never deal with the sellers or buyers outsid6 ebay ecosystem.

Not for transaction, but maybe for contact. The messaging service on eBay can be a bit clunky.

 

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Davidt

·Aug 23, 2020

He may need to delist the watch as a buy it now, replicating the auction price, but adding US to the list of destinations he will ship to.

Then you could cancel the original auction transaction and buy it under the new listing.

 

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Syrte

·Aug 23, 2020

I would tell the seller to contact Ebay’s customer service in Germany so they can help him fix his settings to accept your purchase.
They should have a phone line.

 

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Oku

·Aug 23, 2020

Syrte

I would tell the seller to contact Ebay’s customer service in Germany so they can help him fix his settings to accept your purchase.
They should have a phone line.

Calling ebay yourself is a bit tricky, at least in Germany as you have to choose the topic in advance. Usually, the problem you have is not listed and you need to choose one where ebay thinks that it is appropriate to give you the telephone number. If the wrong topic is chosen, ebay won't give you a number.

@arturo7
Googling the number leads to
033203 851134
Be aware that it can be outdated.
As ebay is interested in selling fees, I am sure they will help when the seller calls them.