Good luck, you sound like a real Gallet aficionado, so I can see why you might want to schmooze with the guy in charge. Especially if you like to restore junkers. As you probably know, despite what they sometimes try to imply, the current Gallet company has no historical connection to the previous company except for purchasing a big stock of parts and components.
I sent a watch to them because I wanted a crown that I knew they would have and also because I'm always looking to find viable places to have watches serviced. They took 14 months to return it. After the original estimated repair time, I started sending them regular requests for updates, maybe twice a month, totally polite. However, the guy in charge (I've succeeded at banishing his name from my memory) went completely dark on me for months at a time, and then he'd send me a terse email with a lame excuse. I also have a bizarre vague memory that he kept trying to get me to follow a Facebook group. When I finally received it, they had disregarded my explicit instructions regarding cosmetic issues (in a way that was irreversible), and it had a reset problem. Of course, the charges were exorbitant. When I tried to contact them about these issues, I got no response, even after a couple of tries. So I paid my watchmaker to fix it and just lived with the damage they had done.
Maybe things have improved, but after that experience, I'm never giving them a second chance.
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