Frustrated X-33 Skywalker owner with questions

tyrantlizardrex

I can't speak for other territories, but in the UK for the last several years (at least since 2018), my x-33 has been sent back to the Swatch Group UK HQ for the battery service - despite at least two of the London boutiques having in-store watchmakers.

When I questioned this, I was told that it was now policy.

I wonder if, as in the example Archer mentioned above, in-store tech maybe wrote off a case, and they have decided to make the battery changes on X-33's service centre only?

tikkathree

And isn't that just so unhelpful and uninformative? No explanation, just a patronising "We do what we do, shut up customer." I'm allowing, of course, for the possibility that the person you spoke with didn't actually know.

R rr0

OP here with a quick follow up. My X-33 arrived back at the OB one month after I dropped it off. It appears that they replaced the movement and everything seems to work great now.

This OB is located in California and I did ask if they were able to replace the battery at the boutique. They're unable to, unfortunately. At this time I'll plan on returning the watch to an OB for battery replacement but will consider other options.

There was a confusing handwritten note in red ink on the service paperwork that said something along the lines of, "this watch does not have a backlight." Huh? I went back and forth with the OB tech and salesperson that the watch does, in fact, have a backlight.. and I dropped it off because it stopped working! Omega's X-33 manual even refers to the backlight function. Maybe the person who performed the service was being pedantic based some definition of "backlight?" Perhaps the gen 1 & 2 X-33 has a true backlight but the Skywalker doesn't?