Family Heirloom Damaged by ASC

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Can you at least give us an idea? Is it a diver? Seamaster 300? Rotating bezel? Fixed bezel, chronograph?

Can you find a similar watch on Google to show a pic?
 
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I will post model number later tonight. In the meantime, I believe it is a 36mm Seamaster Professional 300m with rotating bezel. Late 80’s or early 90’s. Thank you.
 
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S..T happens. This could have happened at a local watchmaker as well. It’s fortunate that it’s not a vintage watch and that there was a replacement available. They treated you fairly IMO. I get why you are upset now that I see the model. Your son can start some new bezel patina. Your collector friends should have shared the number of times things go wrong with even the best independents. “Bag of bones” is a great analogy. I say this as a guy with a lot of pre 1970 watches.
 
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S..T happens. This could have happened at a local watchmaker as well. It’s fortunate that it’s not a vintage watch and that there was a replacement available. They treated you fairly IMO. I get why you are upset now that I see the model. Your son can start some new bezel patina.
 
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No drama. Just sad that it happened to my Father’s watch.
I think the emotional attachment is more of value for you than the actual damage itself. This is very understandable from my side. I don’t think there would be the same kind of frustration if your father would be still with us (I am sad about your loss even if it is a while ago - always hard) I personally think this broken bezel does not represent your memory’s you have of your father and in the end it’s a mechanical thing that that got damaged I am almost certain your son will appreciate it with the replaced bezel. The experience you and your son had with him cannot be taken away by a broken bezel and I truly hope that this is not in any way shape or form stand between what you have had.


(Hope this came across the way it was intended English isn’t my first language)
 
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I had the dial of my grandfather’s Nivada Antarctic, that my father also wore until he passed away, totally screwed up during a service. The watchmaker, who is a nice chap, but to be honest also a bit of a klutz, spilled some acid or something on it that could not be removed, and at first would not admit it was him (or he did not remeber doing it). I ended up taking it to another watchmaker and have the dial totally refinished.

I got over it. I was quite frustrated, when it happended, but have since moved on. You should do the same. Shit happens. Your son will appreciate the watch regardless. The demand for a new watch from Omega so your son can start a collection of his own seems totally disproportionate and a bit disingenuous to be honest.
 
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saying that he could send the watch to Switzerland and have the original bezel fixed.

I want to stay out of the opinions on this. But do I understand correctly that the above was offered by them? I'd say that's a great option.
 
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Still no confirmation of what the watch is...
 
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Sorry to hear that this happened to an heirloom, but as they say " you can't un-ding that bezel".
 
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...a telephone call with her and Hazem Sbayteh, Country Manager & Omega Brand Manager, Swatch Group Canada.

Rather than being forewarned about how poorly you were treated, I am rather impressed with Omega's response. You spoke with the country's manager. Not too shabby.