Dear all, I was wondering if anyone else is having the same waiting time as myself. I have ordered an extract on the 1st November. Still nothing and says processing on the website. I have wrote them via the contact us form 2 times and no response either. Are they on a early xmas holidays or anyone else experiencing the same delays. My extract is form an 80's Speedmaster so is not that old I think... Probably wrong... Regards!!
Not even 2 weeks has passed and you expect to have a response? I know Omega has been quicker since the change but I would not be surprised if it took a month to get a response.
No offence but that is what they promise, get a digital copy of the extract in a matter of 5 working days:
Don’t wanna jinx it But I do have a lot of info for our birth year watch post but I’m waiting for this extract to post everything.
Yes I actually would expect it within 5 working days. Otherwise they can put 30 days and if I get it in 5 days then I’m a very happy costumer. And I know it the Terms it says about 30 days or they will communicate with options for the delay.
I know a few people that got theirs in 5 or less days, this is why I created the thread. But I guess the workload has increased so it will take more time. Happy to wait not complaining just wanted to know if I’m alone in the wait. Apparently not
The first time it took them almost 2 months to get me an update that my certificate was getting send to me. The second time it was 1 month, so I was quite happy. 5 days would be sweet.
Very annoying news for you!! Sorry to hear! I can see now that they do not follow order dates, since you ordered yours on the 11 Nov and I ordered mine on the 1st. Hope no news is good news....
