This may have changed, but before archives closed for museum move my Omega Boutique provided a form (by email). Check with them. It is disappointing that we cannot order online. I’ve wondered if it a legal issue?
You never had to use the Boutique in the US...simply email the printed form.
What’s the saying: Read it and weep...
2.4.Incomplete or inaccurate information provided by you in connection with your order, such as photographs of your watch and serial number, will result in a cancellation of your order without a refund.
2.5.Subject to an analysis of the information you have submitted in connection with your order, we may choose to refuse your order without a refund in the following (non-exhaustive) situations:
2.5.1.Wrong watch movement number and/or watch case number;
2.5.2.Incomplete watch movement number and/or watch case number;
2.5.3.Watch movement number doesn’t match with watch case number;
2.5.4. The description of the timepiece doesn’t match with our archives;
2.5.5. The pictures of the timepiece don’t match with our archives;
2.5.6. The timepiece has received substantial changes outside our workshops; or
2.5.7. The timepiece is registered as “stolen” or unauthentic in our archives.
2.6.We may choose to refuse and refund your order in the following situations:
2.6.1.when we are missing the archival information necessary to produce an Extract for your watch; or
2.6.2.if the watch is less than ten years old.
What’s the saying: Read it and weep...
2.4.Incomplete or inaccurate information provided by you in connection with your order, such as photographs of your watch and serial number, will result in a cancellation of your order without a refund.
2.5.Subject to an analysis of the information you have submitted in connection with your order, we may choose to refuse your order without a refund in the following (non-exhaustive) situations:
2.5.1.Wrong watch movement number and/or watch case number;
2.5.2.Incomplete watch movement number and/or watch case number;
2.5.3.Watch movement number doesn’t match with watch case number;
2.5.4. The description of the timepiece doesn’t match with our archives;
2.5.5. The pictures of the timepiece don’t match with our archives;
2.5.6. The timepiece has received substantial changes outside our workshops; or
2.5.7. The timepiece is registered as “stolen” or unauthentic in our archives.
2.6.We may choose to refuse and refund your order in the following situations:
2.6.1.when we are missing the archival information necessary to produce an Extract for your watch; or
2.6.2.if the watch is less than ten years old.
I would concur. To keep the fee they should at least describe what they did to find records. Even in the case of a stolen watch, there is a pretty good likelihood that the person requesting would have no clue. I don’t believe many thieves care about the watch they just jacked delivery location or manufacturing date.
This may be a pendulum swing from Omega after suffering through people submitting incomplete data to them, or fishing to figure out what model the serial should be attached to.
Ultimately, I can live with people retaining $120 if they put in research work that resulted with no extract. But I will be pretty bummed getting no info and being out the dough haha
This!!
I resubmitted without the case number and got the extract. The case number I gave was an old style case serial number rather than a reference.
