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Defective 2021 Speedy Pro?

Daru
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Hi, all. I am excited to have made my very first watch purchase (well, technically, my wife bought it as a holiday gift). That said, I believe my 2021 Omega Speedmaster Professional sapphire sandwhich has a manufacturing defect, so I am curious to know if others have seen the same thing with these. I know there has been a lot of chatter about the "sharp edges" on this watch. I think the edges are fine, for the most part, but one of the edges on my case has a very noticeable protruding lip. When looking straight down at the watch in the light, this edge glistens. When you rub your fingernail down the side, it catches on this lip. It is sharp and jagged, and based on the symmetry of it, is very clearly a manufacturing defect. You can see this very clearly in the photo below. Has anyone else had experience with this? I submitted an Omega customer service request, so we will see how they want to address this. My fear is that, absent replacing the watch entirely, there is no way for them to fix this without devauluing my watch (polishing, etc.). It is maddening that a $7k watch has the finishing of a Fossil.

1
 
dsio
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That does look pretty rough and I’d take it back under warranty as the finishing there doesn’t meet Omegas standards and it’s clearly a manufacturing issue and not anything you’ve done
 
MikiJ
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Sad to say that there appears to be "issues" with Omega's latest new run of cal.3861 Speedmasters.
I'd check mine for sharp edges if it still wasn't in for service for Power Reserve issues.
I sent it to SGUS 07-04 and was initially told 09-05 completion, then 10-05, then 11-05 but no cigar 🙁
The allure of the Stepped Dial and DoN Bezel have worn off. Makes me think I should have bought 861.
 
Donn Chambers
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That does indeed look rough. I would also send it back for a proper case finishing — depending on the AD, they may give you a new one then deal with this issue themself. Or not. I would try there first.
 
itsalex
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Your AD should take care of this with little hassle - curious if they try to fix it or just give you another one...
 
Pazzo
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And I thought people were exaggerating it a bit about sharp edges and all that.

This indeed is proof!
 
marcn
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Dang… those look like burrs in the OP’s photo! Quite extreme and totally inexcusable.
 
ckhaing
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robot / machine finish without human QC?

i know the finishing behind the lugs are different from previous references

they used to be smooth / polished, not longer that way
 
T
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That's clearly a defect, I'd get it replaced.

This is a different issue to the 'sharp edges' nonsense that was doing the rounds though.
 
Nono01
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Well, photos can be tricky, images get cropped and "killed" by photo sharing algorithms so it can look rougher an it is. But since your fingernail stops at this lip, it's clearly that the polishing isn't done to standard. AD and Omega should exchange this no questions asked. Polishing a brand new watch is a No No (just like my nickname 😁 )
 
Daru
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Update: my AD agreed to accept a return and to replace this. I shipped it back to them, and upon inspection, they agreed that this one edge was not properly finished. They said they have never seen anything like this with any of their luxury brand watches before and were equally surprised. The new one is on its way, so I am crossing my fingers for a watch with no other imperfections or defects.

(Thank you all for the feedback and suggestions! Definitely glad I went this route rather than dealing with Swatch Group customer service…which, by the way, took a full week to reply to my initial email to them.)
Edited:
 
Pazzo
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Daru Daru
....


(…which, by the way, took a full week to reply to my initial email to them.)

Which is a shame!
 
tpatta
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Pazzo Pazzo
Which is a shame!
But not surprising. :whipped:
 
MikiJ
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Another member that also has Power Reserve issues with his new 3861 asked me what parts were replaced during my recent service. He specifically asked about bushing replacement. I'm the old fool that has trouble posting scans so here my feeble description of what was returned: 1 large solid brass wheel, 1 medium skeleton brass wheel on a stem and 1 small skeleton brass wheel also on a stem plus 2 very small brass washers(?). in a separate small zip loc was the hour, minute and seconds recorder plus all 3 recorder hands, go figure? Please tell me what they replaced.
Edited:
 
Archer
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This photo was posted on another forum, of the parts returned from a watch that had this problem.



The arrow at the bottom right is the center wheel, and the two arrows further up point to the two bushings. These are what that center wheel rides on in the very center of the movement. The center wheel has the cannon pinion attached to it, which then has the minute hand pressed onto it, which means this wheel turns once every 12 hours.

Other things may be changed during this service for different reasons, but these are the three parts that resolve the problem with this caliber.
 
MikiJ
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Archer Archer
This photo was posted on another forum, of the parts returned from a watch that had this problem.



The arrow at the bottom right is the center wheel, and the two arrows further up point to the two bushings. These are what that center wheel rides on in the very center of the movement. The center wheel has the cannon pinion attached to it, which then has the minute hand pressed onto it, which means this wheel turns once every 12 hours.

Other things may be changed during this service for different reasons, but these are the three parts that resolve the problem with this caliber.
Looks similar to what was returned to me plus the larger, more or less solid wheel. Why all the new "hands"?
 
Archer
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MikiJ MikiJ
Looks similar to what was returned to me plus the larger, more or less solid wheel. Why all the new "hands"?

The initial uncasing of the watch is not done by a watchmaker, but by someone who is hired off the street and has no formal training other than what they get on the job. This can lead to hand damage when they are removed, but without seeing them in person, difficult to say for sure.
 
MikiJ
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Archer Archer
The initial uncasing of the watch is not done by a watchmaker, but by someone who is hired off the street and has no formal training other than what they get on the job. This can lead to hand damage when they are removed, but without seeing them in person, difficult to say for sure.
As usual, Archer has the answer. The original seconds recorder hand is bent on the flat end of the spear 🙁
 
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