Customer Service Means Something

Syzygy

Ah yes, first world problems! Imagine how infuriating it must have been back when communications were handled via pen and paper, posted across the country on a pony, tossed on a steamer with the hopes it doesn't hit an iceberg during it's journey across the ocean...and then their response follows the same steps.

Evitzee

And when the watch was finally completed it was sent via ocean mail to Graves in NYC, enclosed in the parcel was a letter to US Customs explaining it was a very complicated watch and how to handle it if required (in other words how not to screw it up during any inspection). Times have certainly changed.

SC1

Currently in talks with Nivada Grenchen to get my broken Chronomaster Aviator Sea Diver unbroken.

Not shitting on the brand but this is taking forever.

I email them, they email back every other day ~ occasionally every 3rd or 4th day, and given the time difference between Mountain Time in the States and Switzerland I email them back immediately because I reside on vampire hours (they typically respond around 3-4am my time) but then I wait another two days (or longer) for a reply...

at this rate I'll probably be sending it back to Switzerland in another 30 days, then factor in repair time & shipping back to me, I don't know -- maybe back on my wrist by summer of 2023?

This is something I had never considered, but am definitely aware of going forward, when purchasing from small businesses across the pond.

Feeling a touch frustrated.

Larry S

The sucks.. do they not have a a US service contractor?

SC1

Don't know yet because I apparently haven't had enough email back n forth to unlock that level of the game.

M'Bob

Not at the CVS pharmacy. The arrogant, condescending little puke who told me what was in my sealed prescription bag, was in fact not, when I got home and opened it, and then told me when I confronted him about it, that they can’t take returns, nor was he willing to credit my co-payment.

I probably should have gotten his name, and his supervisor, but I guess I missed that opportunity when I threw it at him, and he got on the phone to call the cops. Had to make a hasty exit. Still pissing me off, though…

M'Bob

Not at the CVS pharmacy. The arrogant, condescending little puke who told me what was in my sealed prescription bag, was in fact not, when I got home and opened it, and then told me when I confronted him about it, that they can’t take returns, nor was he willing to credit my co-payment.

I probably should have gotten his name, and his supervisor, but I guess I missed that opportunity when I threw it at him, and he got on the phone to call the cops. Had to make a hasty exit. Still pissing me off, though…

JwRosenthal

Did he give you the suppository again? It’s far more fun if two people are involved administering those.

M'Bob

Please…tell me more….