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They had it in stock already, presumably from items they had worked on or acquired previously. My understanding is that STS have a database with photographs and info for every watch they work on so have a pretty good idea of spares etc they hold - I guess the kind of system @Archer refers to above...
When I enquired they were the only company who said they could replace the marker and when I spoke with the MD to fully confirm he was very confident they had the right one - turns out he was right!
Also listen to @tyrantlizardrex time4apint podcast with Tony as it gives a great insight in to how the company works
They had it in stock already, presumably from items they had worked on or acquired previously. My understanding is that STS have a database with photographs and info for every watch they work on so have a pretty good idea of spares etc they hold - I guess the kind of system @Archer refers to above...
When I enquired they were the only company who said they could replace the marker and when I spoke with the MD to fully confirm he was very confident they had the right one - turns out he was right!
Also listen to @tyrantlizardrex time4apint podcast with Tony as it gives a great insight in to how the company works