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Condensation Omega Trilogy Railmaster 1957
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AntonisCy
·When the watch came back to me i also noticed they had messed up the bezel. It wasn't firm and it giggled around. I took the watch back to the AD and told them they either replace the whole watch or they can keep it. They replaced it.
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rainking
·When the watch came back to me i also noticed they had messed up the bezel. It wasn't firm and it giggled around. I took the watch back to the AD and told them they either replace the whole watch or they can keep it. They replaced it.
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rainking
·I feel you. Once you notice it, its always the first thing your eyes go to.
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Evitzee
·Which is why you always have to think twice about sending a watch in to fix some very minor condition. You always run the risk of the piece coming back with more issues; more dust, a scratch, a misaligned bezel, maladjusted hands. compromised water resistance, or worse. A watch is a manufactured item, it will never be perfect. Too often owners think it will be perfect in all manner, it won't be. The worst thing manufacturers have done is give out loupes so eager owners can look for flaws in the product.
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rainking
·Which is why you always have to think twice about sending a watch in to fix some very minor condition. You always run the risk of the piece coming back with more issues; more dust, a scratch, a misaligned bezel, maladjusted hands. compromised water resistance, or worse. A watch is a manufactured item, it will never be perfect. Too often owners think it will be perfect in all manner, it won't be. The worst thing manufacturers have done is give out loupes so eager owners can look for flaws in the product.
I've had great dealings with the LA service center. Justin the service manager there is great. Today I thought I might have to really make an effort to get him/them to see my issue, and he didn't even blink. Said he was surprised it even made it back to me like that. And he told me immediately without me pushing, if that dial is scratched we will get you a new one, either way it will be corrected. Now, I haven't actually seen my watch yet so on Monday I'll know for sure everything is well, but my confidence is high. And if something is amiss, my confidence is high he will get it sorted out. Granted, I have the lucky coincidence of living three miles from the service center, so I deal with them in person. If I had to mail my watch in, this would have been WAYYYYYY more irritating and inconvenient.
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AntonisCy
·I would never use a loupe or macro cameras to inspect my watch but if i see an imperfection with my bare eyes then it is not acceptable for me. And OMEGA has agreed with me on that numerous times. It is not easy to have a single watch replaced more than one time. But when it is done no questions asked then you know you are in the right.
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jackjacob
·I can see your point, but I just don't happen to agree with that philosophy. If they screw it up, I'm handing it right back to them until they make it right. I wouldn't live with something that was wrong that bugged me out of fear that they might mess up something else while fixing the original issue.
I've had great dealings with the LA service center. Justin the service manager there is great. Today I thought I might have to really make an effort to get him/them to see my issue, and he didn't even blink. Said he was surprised it even made it back to me like that. And he told me immediately without me pushing, if that dial is scratched we will get you a new one, either way it will be corrected. Now, I haven't actually seen my watch yet so on Monday I'll know for sure everything is well, but my confidence is high. And if something is amiss, my confidence is high he will get it sorted out. Granted, I have the lucky coincidence of living three miles from the service center, so I deal with them in person. If I had to mail my watch in, this would have been WAYYYYYY more irritating and inconvenient.
Your patience is definitely being tested here! Hopefully by Monday all of this is a memory and you can enjoy your Railmaster as you should - on your wrist. 😀. Keep us posted.
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rainking
·Your patience is definitely being tested here! Hopefully by Monday all of this is a memory and you can enjoy your Railmaster as you should - on your wrist. 😀. Keep us posted.
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jackjacob
·Seems Im unfortunately back in the same boat.
Came back from holiday and found my watch was no longer winding. Sent it to Omega and seems to be same issue.
I deliberately did not submerge the watch under water, however I have cleaned it once under the tab with 1-2 seconds of running water (keeping the crown pointed down to avoid water hitting the crown directly).
Have explained the history of the watch but still get presented with a hefty EUR 1,350 bill.
Surely this needs to be rectified under warranty? The service repair note that came with the watch last time stated there is a 24 months warranty. Surely this is a defect of the watch, or am I at fault here? The watch is rated for water resistance 6 bar (60 metres / 200 feet) after all.
Really disappointed with how fragile this watch is, have babied it and avoided submerging it under water but here we are again.
Would much appreciate your thoughts here.
Came back from holiday and found my watch was no longer winding. Sent it to Omega and seems to be same issue.
I deliberately did not submerge the watch under water, however I have cleaned it once under the tab with 1-2 seconds of running water (keeping the crown pointed down to avoid water hitting the crown directly).
Have explained the history of the watch but still get presented with a hefty EUR 1,350 bill.
Surely this needs to be rectified under warranty? The service repair note that came with the watch last time stated there is a 24 months warranty. Surely this is a defect of the watch, or am I at fault here? The watch is rated for water resistance 6 bar (60 metres / 200 feet) after all.
Really disappointed with how fragile this watch is, have babied it and avoided submerging it under water but here we are again.
Would much appreciate your thoughts here.
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Bugbait
·Surely this needs to be rectified under warranty? The service repair note that came with the watch last time stated there is a 24 months warranty. Surely this is a defect of the watch, or am I at fault here? The watch is rated for water resistance 6 bar (60 metres / 200 feet) after all.
Did they explain why it wasn't covered under warranty? It really should be unless they think it's been abused in some way.
What was the fault? Water ingress?
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jackjacob
·Did they explain why it wasn't covered under warranty? It really should be unless they think it's been abused in some way.
What was the fault? Water ingress?
Thanks for thinking with me on this. No, no reason was provided in the confirmation. See below the note I got from the juwelier (in the Netherlands there is no official boutique so had to sent through an AD).
It says (in Dutch) what they found in diagnostic, basically that the dial is damaged and needs to be replaced, and that they need to service the watch. No mention of water damage, that is my own inference / strong intuition, can't possibly figure out what else it could have been.
I had provided a summary of the watch history in a cover letter along with the watch, what had happened last year and note of those repairs, and included mention that no incident or accident had occurred (e.g. not dropped the watch, not submerged it under water but have rinsed off).
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JeremyS
·There have been a few posts of water ingress for this particular model on the internet. Not enough to be statistically relevant, but enough to make me prefer the screw-down crown on my Railmaster. Nevertheless, I have found Omega to be fairly stingy when it comes to water damage. The old “must have operated the crown/pushers while the watch was submerged” seems to be a universal escape-phrase for Omega. I had the same issue with a Speedmaster Racing Chronograph. It had never been submerged beyond a stream of water in the sink, and Omega refused to honor any warranty. It’s a shame, because Omega is usually pretty good about such things.
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Bugbait
·Damn. So the "Wijzerplaat vervangen" is "Replace the dial" - Was it actually damaged?
Unfortunately it's not uncommon for Omega to require a bit of a nudge to see things your way in these situations based on my personal experience in the UK and what I read for the US. I've managed to get them to agree and offer good resolutions but that did involve some nicely worded emails. No point being aggressive but they respond to reason in my experience. Are you able to contact the Omega Service Centre that did the work directly? Sadly, most ADs won't care.
Unfortunately it's not uncommon for Omega to require a bit of a nudge to see things your way in these situations based on my personal experience in the UK and what I read for the US. I've managed to get them to agree and offer good resolutions but that did involve some nicely worded emails. No point being aggressive but they respond to reason in my experience. Are you able to contact the Omega Service Centre that did the work directly? Sadly, most ADs won't care.
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Hamish02
·I feel your pain. Found my FOIS like this this morning, not even a year old.
Let the fun begin...
Let the fun begin...
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jackjacob
·Damn. So the "Wijzerplaat vervangen" is "Replace the dial" - Was it actually damaged?
Unfortunately it's not uncommon for Omega to require a bit of a nudge to see things your way in these situations based on my personal experience in the UK and what I read for the US. I've managed to get them to agree and offer good resolutions but that did involve some nicely worded emails. No point being aggressive but they respond to reason in my experience. Are you able to contact the Omega Service Centre that did the work directly? Sadly, most ADs won't care.
Your Dutch is impressive, maybe ancestral origins?, that is exactly what it means. I couldn't see anything on the dial, but on the previous occasion when there was water damage the lume was clearly affected and suspect it was the same this time.
Last time they also had to change the hands and even the rotor. Weirdly they do mention in the text that the hands have been affected as well but they are not included as a separate line in the price breakdown.
Should note, that I havent seen any evidence of water damage this time around so still speculating that was indeed the cause.
Later this afternoon had a call with AD and after telling her the full story she went back to Omega. Seems that the papers I had supplied along with the watch - which included a summary of the watch its history as well as a copy of the previous warranty repairs - had been lost. Have re-sent them and waiting for their response based on the full story...
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jackjacob
·I feel your pain. Found my FOIS like this this morning, not even a year old.
Let the fun begin...
Ah man, that's not good at all. Hope you get it sorted. I found going through an Omega Boutique a better experience than now going indirectly via an AD, so hopefully there's one not too far from where you are.
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Hamish02
·Ah man, that's not good at all. Hope you get it sorted. I found going through an Omega Boutique a better experience than now going indirectly via an AD, so hopefully there's one not too far from where you are.
Just sent an enquiry through the Omega website in the first instance. I’ll see what comes of it.
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Bugbait
·Your Dutch is impressive, maybe ancestral origins?, that is exactly what it means. I couldn't see anything on the dial, but on the previous occasion when there was water damage the lume was clearly affected and suspect it was the same this time.
...
Later this afternoon had a call with AD and after telling her the full story she went back to Omega. Seems that the papers I had supplied along with the watch - which included a summary of the watch its history as well as a copy of the previous warranty repairs - had been lost. Have re-sent them and waiting for their response based on the full story...
My Dutch is non-existent, the power of Google translate 😀
At least there seems to be some avenue where Omega might assist, considering they didn't receive your watch history. Given the current invoice, stick with it and provide good reasoning for your case and they might surprise you!
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