Does it do that when it’s not on your wrist? Like that’s just how the clasp shuts?
I’m asking because I’m wondering if it just has to do with the shape of your wrist and how the bracelet is seated at that angle. Mine (an earlier gen of the same watch) does that to some extent too, but only when it’s on my wrist.
Take it back under warranty for sure, they’ll have to resolve that issue for you
Then yes that seems out of spec.
Any AD can submit it to Omega for service. See if they just send in the clasp or bracelet and let you keep the watch. (You can just wear it on a strap in the meantime.) Otherwise you may be without the watch for several weeks or even several months. Omega service can be very slow—even warranty service.
Hi newbie here. I just bought this brand new SMP300 in end of October 2024 and I noticed that the clasp closed unevenly.
Is this normal? If it’s a defect will Omega replace or fix this for me?
This is my first expensive watch, so appreciate if you guys can guide me. Thank you.
"Can be"? Two months for my new white speedy that had runtime issues. 3 months for normal service on an automatic speedy. 6 months for one that had to go to switzerland. So, yeah, it's slow. My SMP 300 clasp is fine after two years, even the adjustment.
Does it have any of the protective film still stuck in there? Sometimes it's hard to get it all removed.
Wow that’s incredibly slow…hopefully they’ll order me a new clasp and I can just take my watch back for a swap, without leaving the watch with them…
Yep. I recently waited 5 months for a standard service. But warranty work is typically a little faster.
But definitely ask about keeping the watch. When I had clasp issues they did this for me. (The second time they also gave me a strap and buckle for free—several hundred dollar “gift” to make up for the faulty clasps.)
Wow that’s cool! I would hope they can do that for me too (lol).
But if it’s going to take much time, I might need to do it here in Hanoi, not from Seoul where I bought it from.
Yep. I recently waited 5 months for a standard service. But warranty work is typically a little faster.
But definitely ask about keeping the watch. When I had clasp issues they did this for me. (The second time they also gave me a strap and buckle for free—several hundred dollar “gift” to make up for the faulty clasps.)
Just an update, took it to Omega service center here in Hanoi, the technician said that the pin might not be straight, but it can still be used. Bottom line this was NOT manufacturing defect…I’m a bit confused 🤔 Even the guy said the pin’s not straight. I’ll email Omega directly.
