Chrono24 seller issue.

Skipper_S · Nov 11, 2020

Scooterino36
Correct me if I’m wrong, but doesn’t the chrono24 rules state that you can’t have the watch serviced/opened prior to payment without express consent from Chrono24? I would think he’s in violation of his buyer protection.

He sent the watch to Hamilton without your consent, that’s his watch now and he should pay up.

Exactly! That's his watch now...

ZIELSZIEK · Nov 11, 2020

Scooterino36
Correct me if I’m wrong, but doesn’t the chrono24 rules state that you can’t have the watch serviced/opened prior to payment without express consent from Chrono24? I would think he’s in violation of his buyer protection.

He sent the watch to Hamilton without your consent, that’s his watch now and he should pay up.

I just replied to him. He told me that Chrono24 told him to "wait to make sure that it is fixable" which in my opinion is a load of bull. He should have started the return procedure the minute he was dissatisfied.. He's already had it for more than 72 hours now.
He told me that he will just call the Hamilton center. Thanks for the input.

Shabbaz · Nov 11, 2020

That's very unfortunate. Return is not possible if the buyer sends it to a third party without your consent. Some people... Terrible. I hope it turns out good for you. Hang in there!

sgrossma · Nov 11, 2020

I recently bought a watch from a private seller on C24 - only my second C24 transaction in 5 years.

I will probably never use C24 again. The support is minimal at best and I was on the edge of my seat the entire time (dealt with a long shipping delay). The seller was fairly unresponsive and there was not much I could do but patiently wait hoping it would arrive.

As far as payment, C24 uses some secure 3D secure payment processing. All of my credits cards were also denied until I called my CC company to get preauthorization... so I think that is fairly common when using the platform (At least in the US).

Overall, I think the C24 process is not very transparent, especially to people who don't use it often.

CMG23 · Nov 11, 2020

How much did you sell this hamilton for? Is it a vintage piece?

ZIELSZIEK · Nov 11, 2020

C nmttd2
How much did you sell this hamilton for? Is it a vintage piece?

It's not a vintage piece. It still is under warranty.
The sum is a measly 500 euro.

JimInOz · Nov 12, 2020

If it's an ETA 2893-2 then it is a true GMT and the GMT hand can be set independently to the required 24 hour time, then the local time setting is done with the next position of the crown and the GMT is slaved to the local time setting, also the other way around. If local time is accurate, he can simply set the GMT hand to the required GMT time. Once the crown is in, the GMT is slaved again, so it can't be behing the hour hand

Sounds like he doesn't know how to use it.

ZIELSZIEK · Nov 12, 2020

Thank you @JimInOz , I didn't know this about the movement. Online documentation was really sketchy, thank you for the clarification.

I talked to him last night about the lack of consent issue and he was being evasive, telling me that "he told me" He did not ask for consent and is constantly gaslighting me.When he "told me" all he said was that he was going to make a call to the service center. All the evidence is in the conversation. Now it's up to Chrono to come up with a verdict. I have wasted enough of my time and energy on this. I will keep you posted.

Skipper_S · Nov 12, 2020

100% sure the verdict for you will be: NOT GUILTY!

Patience now and keep refusing to accept a return after all this mess ::facepalm1::

pongster · Nov 12, 2020

Bought a Tag from a private seller via C24 recently.

since a few years old, i already factored in a service.

watch arrived. Not working.

one reason why i wouldn’t return it is that i already paid a significant amount of taxes on the importation.

so just had it serviced. Seller graciously offered to pay part of the service.

only sad part is local service center sent watch to switzerland factory for repair. So four months until i get to wear it.

Skipper_S · Nov 12, 2020

P pongster
Bought a Tag from a private seller via C24 recently.

. Not working. .

That's why i always keep many detailed photos and videos of the watch working, setting the date etc and packaging so i can have enough evidence.

Shabbaz · Nov 12, 2020

Skipper_S
100% sure the verdict for you will be: NOT GUILTY!

Patience now and keep refusing to accept a return after all this mess

I hope you're right. In my line of business nothing is 100% sure. I'm interested what chrono will do. Wish you the best @ZIELSZIEK !

ZIELSZIEK · Nov 12, 2020

Shabbaz
I hope you're right. In my line of business nothing is 100% sure. I'm interested what chrono will do. Wish you the best @ZIELSZIEK !

I actually called Chrono24 this morning. I explained to the lady who answered(different department than the usual one) exactly what happened. It turns out they reviewed my situation. The only thing the buyer can do now is to open a complaint. In my opinion, that would be like shooting himself in the foot since the conversations have been reviewed multiple times and he clearly messed up his crappy statements. I was also told that I did right by him offering a refund initially and this puts me in the green zone, so to speak.

Despite that, nothing is certain and I am curious as well about what will happen. I was told that if he does not open a complaint the funds will be automatically authorized on the 16th(one week since the watch is with him)

ZIELSZIEK · Nov 12, 2020

Final entry: It all ended well. The watch is in the possession of the buyer now(who claims to be happy with it). I have not been authorized the transfer yet but I assume that is bound to happen. Honestly, despite all that happened I'm glad he is satisfied with what he ordered. One thing is for certain, despite being triple boxed and having two layers of padding and a protective plastic case, with the way parcels are handled, you never know.

Now, I'll just pour myself two fingers of Rye and chalk all of this up to a communication fault, since this is the crappiest week I've had in a long time, and this was the smallest issue with it.

A sincere thank you to those who took a bit of their time to provide input on this.

-Paul

Capt Cave Man · Nov 12, 2020

I'm really pleased all appears to be ending well for you 👍

Jeeper · Nov 12, 2020

ZIELSZIEK
So, I recently sold my Hamilton GMT on Chrono24. The seller messaged me to tell that the GMT hand is "late" but he doesn't seem to understand that the ETA 2893-2 is not a "true GMT" watch and that the GMT hand does one revolution per 24 hours. The dial has the 24 hour markings for a reason.
I don't like "convincing" people into something that they do not fully understand and I am 100% that my watch is working as it should, since I've had more than a couple of months where I have tried to rekindle my relationship with it. The packing was done right so no fault there. So, what do I do in this case? I don't want to be a POS
P.s: I've clearly stated this in my description, explaining exactly how the movement works and the fact that this is not a true gmt by using clear words and leaving nothing to interpretation.
Any insight is appreciated, thank you.

If you sold it with no returns & it is as you described, then it is only right that the sale concludes.

jeeper

Skipper_S · Nov 13, 2020

Good news! 👍

Shabbaz · Nov 13, 2020

Congratulations! Now enjoy your weekend!

Chrono24 seller issue.

Skipper_S

ZIELSZIEK

Shabbaz

sgrossma

CMG23

ZIELSZIEK

JimInOz

ZIELSZIEK

Skipper_S

pongster

Skipper_S

Shabbaz

ZIELSZIEK

ZIELSZIEK

Capt Cave Man

Jeeper

Skipper_S

Shabbaz

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