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Cannot find METAS certificate

marosry
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Hi everyone!

I got secondhand Omega Seamaster Diver 300m - the METAS version 210.30.42.20.03.001
Problem is - I cannot retrieve METAS certificate from web page, nor by scanning the card with Omega App - it opens only Omega Master chronometer page. Do anybody have idea what could be problem?

I got it from reputable watchmaker/seller in Milano https://orologiaio.net/en-eu (Chrono24 Trusted Seller) who revised the watch and garant the originality and functionality for 12 months.
Watch came with typical wooden box and three cards - with holograms, background markings. First seller was Win Fai Watch Osaka Japan, in 2018
All numbers are same - cards, watch, movement.
Watch looks flawless - dial, laser engraved waves, lettering, finishing, bezel etc.
Movement has nothing suspicious - finishing, black balance wheel with Omega and Si-14.
On timegrapher watch runs with characteristic frequency - 25 200 Hz, deviations in all positions averaged is in METAS range.
Movement pass the magnet test - strong magnet won't stop the movement and after removing the magnet watch runs normaly, as before, without any residual deviation.

Thanks a lot!

IMG_6099.webp IMG_6121.webp IMG_6124.webp
 
bsowers34
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You should be able to enter the access code. On iPhone you swipe the card across the top of the phone to open the app. You may have to fiddle with that some to get it to work. What does the back of the card look like?
 
marosry
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bsowers34 bsowers34
You should be able to enter the access code. On iPhone you swipe the card across the top of the phone to open the app. You may have to fiddle with that some to get it to work.
I do it - but after scanning the card with Omega app, it opens me only website: https://www.omegawatches.cn/masterchronometer
Not the certificate itself.
 
bsowers34
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Have you set up a login for Omega? You have to sign in to get the results.
IMG_6264.webp IMG_6265.webp IMG_6266.webp
 
marosry
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bsowers34 bsowers34
Have you set up a login for Omega? You have to sign in to get the results.
IMG_6264.webp IMG_6265.webp IMG_6266.webp
Yes, I did, I created an account, even added other Omegas there.
 
YY77
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marosry marosry
Yes, I did, I created an account, even added other Omegas there.
Something is wrong

Screenshot_20261106-014037.webp
 
Speed2Sea
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If you live near an Omega Boutique or AD perhaps they can help you if that's an option.
 
marosry
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Speed2Sea Speed2Sea
If you live near an Omega Boutique or AD perhaps they can help you if that's an option.
I will try, maybe they will be willing to help.
 
Faz
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Might it be a grey market watch?
 
marosry
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Faz Faz
Might it be a grey market watch?
Might be - so there is some "activation" process by AD? Can you explain more how it works?
 
ErichKeane
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Faz Faz
Might it be a grey market watch?
That wouldn't matter I would expect? The METAS certificate is generated when the watch is manufactured, you can even check them before sale. "Grey" just means that the AD sold it without starting the warranty, not that they'd remove the METAS in any way...
 
marosry
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It looks it is really problem with grey market - I found a piece on Chrono24 - +/- same production year, same stamp on warranty card (WIN FAI WATCH Osaka JP), with cards visible - I tried check METAS card - same problem. So it have to be somehow "activated" or "unlocked" by AD, even when watch is original.
 
Evitzee
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That retailer does not show up on Omega's website as an authorized dealer. Maybe they were in 2018, but not now. Since two watches from that same dealer now show up with errors retrieving the METAS certification it seems something is hinky with the dealer. The watch could possibly have been stolen in the pipeline and Omega was never compensated for it. And Omega has blocked access. Or some other possibility. Bypass the OB, send the details to Omega directly, their details are on their website. You need to find out what the problem is. If a watch is authentic it should show the details, back in 2018 I'm not sure Omega had online registration by the dealer fully in place. Being gray wouldn't make a difference. Are you absolutely, positively, 100% certain the watch is authentic? Good luck.
 
bralofsky
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I’d contact Omega directly with the serial number and card details to verify the METAS certification
 
marosry
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Evitzee Evitzee
That retailer does not show up on Omega's website as an authorized dealer. Maybe they were in 2018, but not now. Since two watches from that same dealer now show up with errors retrieving the METAS certification it seems something is hinky with the dealer. The watch could possibly have been stolen in the pipeline and Omega was never compensated for it. And Omega has blocked access. Or some other possibility. Bypass the OB, send the details to Omega directly, their details are on their website. You need to find out what the problem is. If a watch is authentic it should show the details, back in 2018 I'm not sure Omega had online registration by the dealer fully in place. Being gray wouldn't make a difference. Are you absolutely, positively, 100% certain the watch is authentic? Good luck.
Yes, with authenticity I am absolutely certain, I bought it from reputable watchmaker atelier, it was inspected and certified by them, even I inspected it to the detail, under microscope, every tiniest detail is right, finishing is flawless, in even runs within METAS criteria when measured, watch is resistent to strong magnetism and most important - movement is running ate 25 200 Hz which is specific for Omega coaxial movements
 
Donn Chambers
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Has anyone checked that the METAS data isn’t locked once someone has associated it with their Omega account under one email address? Just create a new account with Omega under a different email address and enter your METAS details? I wanted to check this out, but have been too lazy to get my boxes/cards from the top of the closet. But maybe I’ll check this weekend.
 
Archer
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Serial number: 83204574
Article ref: 21030422003001

Serial number and model match on the Omega Extranet, so I don't see anything that would indicate the watch is not authentic.
 
marosry
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Archer Archer
Serial number: 83204574
Article ref: 21030422003001

Serial number and model match on the Omega Extranet, so I don't see anything that would indicate the watch is not authentic.
What is Omega Extranet, could you please explain me? I do not know it. Thak you much!
 
ErichKeane
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marosry marosry
What is Omega Extranet, could you please explain me? I do not know it. Thak you much!
OBs/Some Dealers and Authorized Repair facilities (of which @Archer is the latter) have access to an additional database that the rest of the world doesn't, which includes parts lookups, but most importantly: slightly more details about individual serial numbers (such as the reference number).

He provided that because the fakes rarely/basically never actually get a 'correct' serial number, and just pick one at random. So if the serial matches the reference, there's a VERY high probability that it is real.
 
marosry
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Oh, that is interesting. Thank you both, guys! Thank you @Archer !
ErichKeane ErichKeane
OBs/Some Dealers and Authorized Repair facilities (of which @Archer is the latter) have access to an additional database that the rest of the world doesn't, which includes parts lookups, but most importantly: slightly more details about individual serial numbers (such as the reference number).

He provided that because the fakes rarely/basically never actually get a 'correct' serial number, and just pick one at random. So if the serial matches the reference, there's a VERY high probability that it is real.
 
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