Can I make a claim for a counterfeit item?

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Why.....you certainly have made an effort to get the points across to the man. Good luck and hope all pans out well for you.馃槜


Respectable Member MyVintageOmega

This is the latest from the seller,

"Please do not speak for me. The clasp is genuine, and there is no uncertainty on my part. It is my opinion, that your new position in this matter AND your most recent response indicates that you have recently learned that the clasp is genuine. "

I shall only be able to reply to it, as soon as, I get the assistance of a friend or my son, to help me out. I hate to hit the wrong button and everything will disappear for good.

My better-half has also contacted Visa for a charge-back. She has been advised, they will come back to her, in 6 weeks' time. Hopefully, they will give us some good news.

Thank-you.
 
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Respectable Member Seamonster/ With all your efforts.....the mans not wavering. Your Visa charge-back may be your best option. Good luck
 
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Respectable Member Seamonster/ With all your efforts.....the mans not wavering. Your Visa charge-back may be your best option. Good luck

Respectable Member MyVintageOmega

Despite the opinions of TRF members and also that of ours, as well as, the physical inspection of RSC Sydney that concludes the buckle is a counterfeit, the seller still believes in what he believes. He is not only ignorant but recalcitrant, too.

Maybe and a big maybe, the opinions of forums members are wrong because according to the seller, 'the genuineness of an item cannot be ascertained from pictures alone'. Here we have the conclusion of the RSC Sydney. After a physical inspection of the item in question, RSC confirmed the buckle is a counterfeit. Still the seller does not believe the item is a counterfeit.

I shall let the authorities decide. Good if it is genuine, since I can resell it. If it is a counterfeit, it will be returned to the seller and maybe, he can sell the melt-value of the gold, since that buckle weighs around 19.8gms.

It is always better not to argue with a fool, since the audience or readers will not know, which of the two is the one.

Thank-you.
 
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Respectable Member MyVintageOmega

Despite the opinions of TRF members and also that of ours, as well as, the physical inspection of RSC Sydney that concludes the buckle is a counterfeit, the seller still believes in what he believes. He is not only ignorant but recalcitrant, too.

Maybe and a big maybe, the opinions of forums members are wrong because according to the seller, 'the genuineness of an item cannot be ascertained from pictures alone'. Here we have the conclusion of the RSC Sydney. After a physical inspection of the item in question, RSC confirmed the buckle is a counterfeit. Still the seller does not believe the item is a counterfeit.

I shall let the authorities decide. Good if it is genuine, since I can resell it. If it is a counterfeit, it will be returned to the seller and maybe, he can sell the melt-value of the gold, since that buckle weighs around 19.8gms.

It is always better not to argue with a fool, since the audience or readers will not know, which of the two is the one.

Thank-you.

On contrary, as long the facts are sufficiently laid out, most audience could take the right insight and opinion. This is called wisdom of crowd. That's why you should put the facts chronologically here. This forum and Google will help you gather enough audience and commentators to build the wisdom of crowd.
Just my 2 cents.
 
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On contrary, as long the facts are sufficiently laid out, most audience could take the right insight and opinion. This is called wisdom of crowd. That's why you should put the facts chronologically here. This forum and Google will help you gather enough audience and commentators to build the wisdom of crowd.
Just my 2 cents.


Respectable Member Privateday7

Well said and I appreciate that.

Thank-you.
 
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Respectable Member Privateday7

Well said and I appreciate that.

Thank-you.


Respectable Members


Seller said this.

"Please do not speak for me. The clasp is genuine, and there is no uncertainty on my part. It is my opinion, that your new position in this matter AND your most recent response indicates that you have recently learned that the clasp is genuine. "

This is my response to the seller's.

'The authorities will decide, whether the buckle is factory-original or a counterfeit. If it is the former, it is good since I can then re-sell it, with a clear conscience. However, if it is counterfeit as per the opinion of TRF members and also that of RSC Sydney, my conscience will be clouded for trying to deceive others, regarding its authenticity.'

Thank-you.
 
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One obvious conclusion: if the object in question truly was a rare genuine gold Rolex clasp of great value, the seller would have no hesitation in taking it back. The fact that he so strongly resists and refuses is overwhelming for a conclusion that it is worthless.
 
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One obvious conclusion: if the object in question truly was a rare genuine gold Rolex clasp of great value, the seller would have no hesitation in taking it back. The fact that he so strongly resists and refuses is overwhelming for a conclusion that it is worthless.

That's my line of thinking,too. Or at least he offered to take back with stocking fee.
 
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One obvious conclusion: if the object in question truly was a rare genuine gold Rolex clasp of great value, the seller would have no hesitation in taking it back. The fact that he so strongly resists and refuses is overwhelming for a conclusion that it is worthless.

Respectable Member cicindela

I really appreciate this line of reasoning and it is so logic.

The next time he comes back to me, I shall hit him hard with this.

Thank-you.
 
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That's my line of thinking,too. Or at least he offered to take back with stocking fee.

Respectable Member Privateday7

I appreciate what you think. Obviously, great minds think alike.

Thank-you.
 
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One obvious conclusion: if the object in question truly was a rare genuine gold Rolex clasp of great value, the seller would have no hesitation in taking it back. The fact that he so strongly resists and refuses is overwhelming for a conclusion that it is worthless.



Respectable Member cicindela and also, other respectable members

I have just received this from eBay and do kindly advise, what does this mean.

Your eBay Buyer Protection case is open. If you are unable to work things out with the seller, you are now eligible to escalate this case to eBay Customer Support for a final decision.
If we don't hear from you by 08-01-2013, we'll assume you worked things out with the seller and your case will automatically close. Once your case closes, it cannot be re-opened.
Details on how to escalate your case:
  1. Follow the Case Details link below
  2. Click "Respond to Case"
  3. Select "Escalate this case" to eBay Customer Support
  4. Click "Submit" after providing additional details you'd like to share about your case
If you were able to work things out with the seller, please close this case:
  1. Follow the Case Details link below
  2. Click "Respond to Case"
  3. Select "Close the case"
  4. Click "Submit"
Here are the details of your case(s):
Seller ID: mjsongin
Item title: Rolex Daytona 18K Gold Deployant Clasp Buckle Genuine

Thanks,
eBay


Thank-you.
 
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That's my line of thinking,too. Or at least he offered to take back with stocking fee.

Respectable Member Privateday7

I have incorporated your suggestion and that of respectable member cicindela, as a conclusion to the issue. Here it is.

"One obvious and final conclusion: if the object in question truly was a rare genuine gold Rolex clasp of great value, the seller would have no hesitation in taking it back, probably with a small deduction for re-stocking. The fact that he so strongly resists and refuses is overwhelming for a conclusion that it is worthless. Thank-you."

Thank-you to all respectable members, who have in one way or other given me, invaluable advice. God bless.
 
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Respectable Member cicindela and also, other respectable members

I have just received this from eBay and do kindly advise, what does this mean.

Your eBay Buyer Protection case is open. If you are unable to work things out with the seller, you are now eligible to escalate this case to eBay Customer Support for a final decision.
If we don't hear from you by 08-01-2013, we'll assume you worked things out with the seller and your case will automatically close. Once your case closes, it cannot be re-opened.
Details on how to escalate your case:
  1. Follow the Case Details link below
  2. Click "Respond to Case"
  3. Select "Escalate this case" to eBay Customer Support
  4. Click "Submit" after providing additional details you'd like to share about your case
If you were able to work things out with the seller, please close this case:
  1. Follow the Case Details link below
  2. Click "Respond to Case"
  3. Select "Close the case"
  4. Click "Submit"
Here are the details of your case(s):
Seller ID: mjsongin
Item title: Rolex Daytona 18K Gold Deployant Clasp Buckle Genuine

Thanks,
eBay


Thank-you.
This means you need to get your son over to your place to help with the "Escalate this Case" as soon as possible.
 
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This means you need to get your son over to your place to help with the "Escalate this Case" as soon as possible.

Respectable Member cicindela

I appreciate your advice and my son did it for me, yesterday.

It is hoped, the issue will be settled, soon. This is the last response, sent to eBay.

You have escalated the case to eBay Customer Support. Jul 18, 2013 at 4:10 AM
Your message to eBay Customer Support:

"Dear Sir/Madam I bought a Rolex Daytona 18k gold deployant buckle from seller mjsongin on May 4 and paid seller via PayPal on May 7. On July 2 or thereabout, indirectly I discovered from the The Rolex Forums, the item purchased is a counterfeit.I then contacted seller and he refused to accept the opinion of TRF members, since he said it was not possible to identify the authenticity of the item, via pictures. I then took the item to Rolex Service Center Sydney (tel number 612 92518988), to get it attested.Two RSC technicians, Michel and Michael confirmed the item is a counterfeit.I brought the findings to the attention of the seller and he still refused to accept, the item he sold me is a counterfeit. Immediately after, I lodged a complaint with eBay and also, PayPal on July 2. Despite my correspondence with the seller, from July 2 to July 15, there was no indication seller would accept the fact, his item sold to me, is not as described.On July 18, I was notified by eBay, I could escalate the case and today again, I sent another response to the seller and there is no reply.After coming to know the item I purchased is a counterfeit, I would like to get my payment and shipping charges, refunded by the seller.Thank-you. July 18, 2013."

Meanwhile, I thank all those respectable members who had given me, their support.

Thank-you.
 
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Wish the best with your case. Hope it turn well for you.

Respectable Member Privateday7

I appreciate your concern and it is hoped, too.

Thank-you.
 
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Wish the best with your case. Hope it turn well for you.


Respectable Member Privateday7 and also, other respectable members

I thank you and also other respectable members for the support, extended me.

It is regretted, this is the answer I got from eBay. Though disappointed, I think eBay have displayed its concern to my satisfaction and that is they do not tolerate a counterfeit, being traded over their site.

It was my fault for trusting the seller and much later on, after the discovery the item is a counterfeit by chance, courtesy of The Rolex Forums and also the RSC Sydney for attesting the buckle is a counterfeit, it was too late for me to claim for a refund, under the eBay/PayPal buyer protection scheme.

My only hope to get my loss covered is through Visa charge-back and for this, I thank our respectable member and moderator Trev, for suggesting this. Of course, other members do support this great suggestion of his.

This is the reply from eBay and hopefully, this will be a good lesson for those people like me, gullible and naive.

I鈥檓 writing you about the Rolex Daytona watch (eBay Item #: 130895728972) that you recently purchased. I understand that you opened a case because you are concerned with the authenticity of the item. I wanted to give you more information on the status of your case.

You may have noticed that your case has been closed. A refund can't be issued because:
-- Case was filed past 4 days timeframe

When the item is not as described, we can cover for the item only if you dispute the transaction and open a case within 45 days form the day of payment. This transaction was not disputed within 45 and the item is no longer covered under ebay buyer protection program.

Here's more information about eBay Buyer Protection:
http://pages.ebay.com/help/policies/buyer-protection.html
In summary, the case has been closed because the item is no longer covered under ebay buyer protection program and we can't provide a refund.

We appreciate your understanding.

Going over this case I noticed that you are with us since 2000 and among your 487 feedback responses you have some very nice comments from your trading partners. I would like to use this opportunity and thank you for being a valuable and loyal member of our community

Sincerely,
Davor N.
eBay Customer Service

Once again, I am thankful to all respectable members and respectable moderators of omegaforums, for their support, one way or other. Sadly, this is the first oversight on my part. Usually I am extremely cautious and painstaking, when buying and selling for close-friends of mine. A consolation though, this loss is dwarfed relative to the loss, I suffered in the hands of the fraudulent and deceptive real estate agent in Sydney.

Thank-you.
 
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Sorry to hear eBay was not able to resolve this for you.

I hope you are still working with your credit card company for a resolution.
 
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Respectible Member Seamonster -

Do you still have the protest ongoing with your credit card company? If so, the denial by eBay should have no effect on your claim.

The bottom line was that you were defrauded by this seller and even though it may have taken you some time to prove this, you should still be able to recover from the credit card company provided it meets the time frame of Australian law (of which I'm ignorant).

I don't think this needs to be final just yet.
gatorcpa
 
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Sorry to hear eBay was not able to resolve this for you.

I hope you are still working with your credit card company for a resolution.


Respectable Member X350 XJR

I appreciate your concern and yes, my 'big-boss' has lodged the complaint with her banker, two Fridays ago, since she got Visa, through the bank.

According to the bank and this I learned from her, Visa will take at least six weeks to come back to us.

Thank-you.