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Can I make a claim for a counterfeit item?

seamonster
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U ulackfocus
Where did you get this counterfeit item from?

Respectable Member ulackfocus

From the US.

Thank-you.
 
seamonster
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U ulackfocus
Where did you get this counterfeit item from?

Respectable Member ulackfocus

Sorry.

It is from: Buffalo, New York, United States

Thank-you.
 
seamonster
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U ulackfocus
Exactly where in the US? Anywhere near NJ?

Respectable Member ulackfocus

From the eBay email, after the listing concluded, this is the information given.

Seller information: name of seller
Williamsville, NY 14221 United States

Thank-you.
 
U
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Hmmmm, that's about 4 hours away - just a bit to far to pay a surprise visit to the seller. 🙁
 
seamonster
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U ulackfocus
Hmmmm, that's about 4 hours away - just a bit to far to pay a surprise visit to the seller. 🙁

Respectable Member ulackfocus

I appreciate your thought and kindness.

Please do not go out of your way, since I believe you have better things to do. God willing, with your advice and also, from other respectable forum members, I will be able to recover the loss. If not, I have to blame myself for the oversight.

Thank-you.
 
seamonster
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MyVintageOmega MyVintageOmega
Respectable Member Seamonster...... hope for a satisfying result.

Respectable Member MyVintageOmega

I appreciate your kind words. Let us hope.

Thank-you.
 
X350 XJR
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Are the laws in the US and Australia, the same?

Sorry, I don't know, but I would assume the laws are relative to who issued the card.

You should have a toll free number on the card where you can speak with a representative.
 
seamonster
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X350 XJR X350 XJR
Sorry, I don't know, but I would assume the laws are relative to who issued the card.

You should have a toll free number on the card where you can speak with a representative.


Respectable Member X350 XJR

Your advice is appreciated.

I shall go to the bank to find out, regarding this chargeback. Hopefully, the bank will talk to me, since the credit card belongs to my 'big-boss'. I do not have a credit card.

Thank-you.
 
gatorcpa
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Respectible Member Seamonster -

Would you be willing to post a link the original listing (or the eBay item number) here?

At least we will know who not to do business with.

Sorry for your troubles,
gatorcpa
 
seamonster
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gatorcpa gatorcpa
Respectible Member Seamonster -

Would you be willing to post a link the original listing (or the eBay item number) here?

At least we will know who not to do business with.

Sorry for your troubles,
gatorcpa


Respectable Member gatorcpa

No worries and here it is:

http://www.ebay.com/itm/130895728972?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2648

Also, he had an ad in the TRF and it is:

http://www.rolexforums.com/showthread.php?t=293947

Have a close look at the photography in both, the eBay listing and TRF ad.

Thank-you.
 
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Trev
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seamonster seamonster
Respectable Member X350 XJR

Your advice is appreciated.

I shall go to the bank to find out, regarding this chargeback. Hopefully, the bank will talk to me, since the credit card belongs to my 'big-boss'. I do not have a credit card.

Thank-you.

No point going to the bank in person, just get your big-boss to phone the credit card company initiate the charge-back process 😉
 
seamonster
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Trev Trev
No point going to the bank in person, just get your big-boss to phone the credit card company initiate the charge-back process 😉

Respectable Member Trev

Your advice is appreciated and I shall definitely ask her to do so.

Thank-you.
 
seamonster
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Trev Trev
Where's the seller located?

Credit card charge-back might be your best/only option here, if they're willing to.


Respectable Member Trev

My big-boss will go to the bank on Monday, since she has to get an hour extra lunch-break.

Meanwhile, kindly let me know how does the charge-back work. I know the card-holder will have to go to the bank and lodge a form, through the bank.

What happens after that?

Thank-you.
 
X350 XJR
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On the few occasions I've done it in the past it was all done over the telephone by calling the toll free number on the credit card or the monthly statement. I've never had to fill out any paperwork in person and I can't imagine the process is any different where you are.

The representative will collect the details of your case and based on the facts from all parties make a determination as to whether a return and refund is to be granted. It's quite like the process used by eBay/PayPal, who's deadline was unfortunately missed.
 
seamonster
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X350 XJR X350 XJR
On the few occasions I've done it in the past it was all done over the telephone by calling the toll free number on the credit card or the monthly statement. I've never had to fill out any paperwork in person and I can't imagine the process is any different where you are.



The representative will collect the details of your case and based on the facts from all parties make a determination as to whether a return and refund is to be granted. It's quite like the process used by eBay/PayPal, who's deadline was unfortunately missed.



Respectable Member X350 XJR

The information is appreciated.

I went to the bank just now because my wife was at work, to find out whether we will be able to initiate the charge-back directly with Visa or through the bank. The lady officer showed me a Visa form for the charge-back and said, my wife has to come personally and fill it up. Just as well, since my and my big boss' hearing is quite impaired.

I will now have to prepare the case on a separate piece of paper and probably attach it to the form, since the space provided for reason/s is limited.

Thank-you.
 
U
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seamonster seamonster
I will now have to prepare the case on a separate piece of paper and probably attach it to the form, since the space provided for reason/s is limited.

How long does it take to write "I bought a Rolex clasp that was proven to be counterfeit."? 😕

Seriously, they don't want your whole on-line purchase history nor a long winded account. Brevity is the key, and if they need more information they'll ask - otherwise they'd give you a notebook.
 
seamonster
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U ulackfocus
How long does it take to write "I bought a Rolex clasp that was proven to be counterfeit."? 😕

Seriously, they don't want your whole on-line purchase history nor a long winded account. Brevity is the key, and if they need more information they'll ask - otherwise they'd give you a notebook.

Respectable Member ulackfocus

I profusely appreciate your advice and this comes timely.

The technicians at RSC Sydney confirmed, it is a counterfeit. Unfortunately, they are not able to give me this confirmation in writing. However, they give me permission to quote them, when I lodge my complaint to the authorities. Is this good enough?

Thank-you.
 
cicindela
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seamonster seamonster
Respectable Member ulackfocus

I profusely appreciate your advice and this comes timely.

The technicians at RSC Sydney confirmed, it is a counterfeit. Unfortunately, they are not able to give me this confirmation in writing. However, they give me permission to quote them, when I lodge my complaint to the authorities. Is this good enough?

Thank-you.
Yes , good enough, Just be sure to precisely identify their organization and quote them.
 
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