Another Ebay Authenticator Nightmare!

Hi everybody,
I have been a member here for 5 years but do not post often. But I have to tell you all a story.
I purchased an Omega NTTD watch from a seller who has good feedback. I know, hindsight 20/20. But I did save 1K. Anyhow, 4/28/23 purchased. Received from authenticator 5/4/23. The joy I had in opening the packaging and leather pouch and viewing to beautiful watch came to a screeching halt. When I peeled off the back sticker to reveal some deep scratches on the back case. Wow! I Immediately reached out to the seller, who informed me that the sticker was left intact and not removed from the back when they sent it to me. Of course I sent a complaint to ebay, who then denied my request for a refund. Well I had 1 opportunity left. I took it to my local AD who said he could ship it to the service center for them to buff the back scratches out so we did. $80 shipping. I then sent Omega a message from the Website explaining everything that took place. They emailed back a month later and said it would be $769 to replace the back. I then pleaded my case to them once more, they came back and said as a 1 time courtesy they would replace at no charge. Instant Thankfulness. I just received the watch back in a nice red case. That was great of Omega to do that for me. Is why I will continue to purchase their watches. Anyhow, I believe the authenticator scratched my watch on purpose. I thought I would share my experience here with all of you, and yes I made a great relationship with my local AD who is the GM of the Boutique who told me stories of how Omega flew 17 GM's out to Switzerland for a week, long story but I made a great relationship there. And will be buying all my Omega watches from them now.
Anyhow pic are below. Along with my small watch collection.

Intentionally? Highly doubtful.

Similar:
https://www.watchuseek.com/threads/ebay-authenticators-apparently-damaged-my-watch.5503315/

With resolution:
https://www.watchuseek.com/threads/ebay-authentication-damage-update.5505502/

I’m usually hesitant to ascribe to malice that which can adequately be explained by incompetence. Seems more likely to me that the authenticator is a dope than a villain.

Consider yourself very lucky. Omega went above and beyond from a customer service standpoint.

It was process of elimination, if I believe the seller, and If I believe Omega didn't ship it from their factory that way. It would have had to be the authenticator. Only 3 culprits. I chose the authenticator because of all the horror stories I have read.
But, I could be wrong, it could have been 1 of the other 2......

OK, please forgive my blaming it on deliberate malice. I guess my faith in humanity has taken a downturn in recent years. But regardless Malice or Accident, this has happened. Incompetence, perhaps.

I get what you guys are saying. Think about this, I purchased the watch Brand New. The Authenticator is supposed to inspect the watch and authenticate it, and also make sure that it meets the item description the way it was sold to me. Brand new. This is what was told to me by the seller and by eBay. So given these facts, and it Did come to me scratched up, 1 of 2 things in my opinion happened. 1 they did not remove the sticker from the back, therefore not truly authenticating it, or 2, they indeed scratched the watch during authentication, placed the sticker back and sent it to me damaged.
You guys have made some great points, I am curious to hear your comments.

I bought it New with tags as the description states.

Where did you get Brow Beat from? And where did you get I expected Omega to replace the back from?

I simply compiled all my evidence photos and all and sent it to them with the explanation of what happened. Once they verified the AD, and all the documentation with the Warranty Card they came back and said they would replace it. I did appeal after the 1st denial, but I wouldn't call it Brow Beating. And I would have gladly paid the $700ish to them to replace it. But I am glad they did replace it. And I learned several lessons in the meantime.